by urdhvatech

Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SugarCRM data quality by being prompted of duplicate values while creating new records.

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#1926 - Cant save any Account after installing duplicate detector

Closed Bug? created by administrator1 Verified Purchase 5 years ago

I have Sugar Version 6.5.20 (Build 1001) and after installing Duplicate Detector i cant save any Account.
I checked file permissions and everithing is fine.
Pls help

  1. urdhvatech member avatar

    urdhvatech Provider Affiliate

    5 years ago

    Hello,

    Have you configured field for duplicate check via "Admin" ? Here is the documentation for configuration
    Do let us know if you have any further question.

    Thanks & Regards,
    Team Urdhva Tech
    Web : http://www.urdhva-tech.com

  2. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    I tested mor and it seems that after adding custom field ( VAT Number) to duplicate detector i cant save any Account but if i remove the custom field from Duplicatedetector everything works fine

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      That's strange. Do you see any javascript or something.

      Can you add us on skype. So we can do screen sharing to fix it asap? Our skype id is urdhvatech

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  3. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    i did more testing and it seems that i cant save any new Account or Contact after adding 2 or more field from that module to Dupedetector.
    Ex: From module Accounts i added 2 fields to dupedetector Name and VAT number . I cant save new Accounts but if i add only one field to dupedetector Name or VAT number it work fine.
    The same issue is for Contacts too i add Office Phone and Mobile Phone to dupedetector and i cant save any new contacts but if i only add Office Phone or Mobile Phone it works fine

  4. urdhvatech member avatar

    urdhvatech Provider Affiliate

    5 years ago

    Hello,

    We have just sent you an email with demo credentials that are set up on our server. Can you please have a look. Still if it not what you are facing. Can you send us some screenshot. or we can do screen sharing over skype.

    Thanks & Regards,
    Team Urdhva Tech
    Web : http://www.urdhva-tech.com

  5. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    I just tested dupedetector on your server and it's not working like mine .
    I created a custom field named VAT Number and added it to Edit View and Default Viewe of Acount
    I added the fields Name and VAT Number to dupedetector but now you cant save any new Account.
    You can try it yourself on your demo version

  6. urdhvatech member avatar

    urdhvatech Provider Affiliate

    5 years ago

    Hello,

    Are you checking on which browser?

    Thanks & Regards,
    Team Urdhva Tech
    Web : http://www.urdhva-tech.com

  7. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    I tested with Google Chrome Ver 48.0.2564.103 m
    And IE 11.0.9600.18161

    both not working

  8. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    I just tested again on your server and it's working ..
    mine still not working :-)

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      Hello,

      Yes, I found one issue and I just fixed that on our server and testing on another browser. If all good, I will upload new package in few min.
      I appreciate your patience.

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  9. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    Ok, thank you for your fast answers , please test it with Contact module too becouse it hve the same issue

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      Hello,

      We have uploaded new version with fix. Uninstall the current version and install new package that is version 1.1.
      Do let us know how it goes.

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  10. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    Still no luck , after pressing Save button , i wait mor than 10 minutes and Account is still not saved.
    http://img.plici.ro/image/09z

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      Hello,
      I am not able to open image. it is continuously loading.
      I just updated our test server with newer version. It looks good to me. I have tested on Firefox and Google Chrome too.
      Can you try with clearing cache ?

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  11. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    I cleared the cache, i did Quick Repair/Rebuild .
    I stopped ISA server and delete cache folder from CRM.
    Cleared Browser cache , tried in Incognito mode
    If you want , i give you admin account to my CRM to test it

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      Yes Please. Can you add us on skype ? So we can save conversation time.

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  12. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    it's driving me crazy .. i tested with admin account and test account on Google Chrome , on 3 different computers and 1 server .
    It's not working :-(

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      That's really weird. As I show you it works on our computer too with same google browser. We can check more on other browser tomorrow.

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  13. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    i dont think it's browser related problem

  14. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    Sorry but i'm going crazy about this , i tried on 7 different computers Browser IE and Chrome different versions and it's not working.
    I tried on Windwos server 2003 IE browser , Windows server 2008 R2 IE and Chrome ...pff .
    Not Working :-(

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      No problem, Do let me know when I can check on your system ?

  15. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    Hello , i'm in the office right now.
    I converted the field Fiscal Code to integer and now the field doesent show up in dupedetector.
    The problem still remains if i use 2 or more fields in dupedetector. I tested with Account Phone number and Name .

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      5 years ago

      Hello,

      I am not sure, I tried all the way, but I can't generate on our local and demo system. Can we use test user that you have created on your System to test?

      Thanks & Regards,
      Team Urdhva Tech
      Web : http://www.urdhva-tech.com

  16. administrator1 member avatar

    administrator1 Verified Purchase

    5 years ago

    shoure , you can use it .
    I added fields Account Name and office phone to dupedetector

  17. urdhvatech member avatar

    urdhvatech Provider Affiliate

    5 years ago

    We tried to generate issue many way and finally got it generated on customer computer.
    For now we have fixed it by disabling the ajax.

    So closing support case.

    Thanks & Regards,
    Team Urdhva Tech
    Web : http://www.urdhva-tech.com

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