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#1926 - Cant save any Account after installing duplicate detector
I have Sugar Version 6.5.20 (Build 1001) and after installing Duplicate Detector i cant save any Account. I checked file permissions and everithing is fine. Pls help
8 years ago
Hello,
Have you configured field for duplicate check via "Admin" ? Here is the documentation for configuration Do let us know if you have any further question.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
I tested mor and it seems that after adding custom field ( VAT Number) to duplicate detector i cant save any Account but if i remove the custom field from Duplicatedetector everything works fine
8 years ago
That's strange. Do you see any javascript or something.
Can you add us on skype. So we can do screen sharing to fix it asap? Our skype id is urdhvatech
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
i did more testing and it seems that i cant save any new Account or Contact after adding 2 or more field from that module to Dupedetector. Ex: From module Accounts i added 2 fields to dupedetector Name and VAT number . I cant save new Accounts but if i add only one field to dupedetector Name or VAT number it work fine. The same issue is for Contacts too i add Office Phone and Mobile Phone to dupedetector and i cant save any new contacts but if i only add Office Phone or Mobile Phone it works fine
8 years ago
Hello,
We have just sent you an email with demo credentials that are set up on our server. Can you please have a look. Still if it not what you are facing. Can you send us some screenshot. or we can do screen sharing over skype.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
I just tested dupedetector on your server and it's not working like mine . I created a custom field named VAT Number and added it to Edit View and Default Viewe of Acount I added the fields Name and VAT Number to dupedetector but now you cant save any new Account. You can try it yourself on your demo version
8 years ago
Hello,
Are you checking on which browser?
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
I tested with Google Chrome Ver 48.0.2564.103 m And IE 11.0.9600.18161
both not working
8 years ago
I just tested again on your server and it's working .. mine still not working :-)
8 years ago
Hello,
Yes, I found one issue and I just fixed that on our server and testing on another browser. If all good, I will upload new package in few min. I appreciate your patience.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
Ok, thank you for your fast answers , please test it with Contact module too becouse it hve the same issue
8 years ago
Hello,
We have uploaded new version with fix. Uninstall the current version and install new package that is version 1.1. Do let us know how it goes.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
Still no luck , after pressing Save button , i wait mor than 10 minutes and Account is still not saved. http://img.plici.ro/image/09z
8 years ago
Hello, I am not able to open image. it is continuously loading. I just updated our test server with newer version. It looks good to me. I have tested on Firefox and Google Chrome too. Can you try with clearing cache ?
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
I cleared the cache, i did Quick Repair/Rebuild . I stopped ISA server and delete cache folder from CRM. Cleared Browser cache , tried in Incognito mode If you want , i give you admin account to my CRM to test it
8 years ago
Yes Please. Can you add us on skype ? So we can save conversation time.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
it's driving me crazy .. i tested with admin account and test account on Google Chrome , on 3 different computers and 1 server . It's not working :-(
8 years ago
That's really weird. As I show you it works on our computer too with same google browser. We can check more on other browser tomorrow.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
i dont think it's browser related problem
8 years ago
Sorry but i'm going crazy about this , i tried on 7 different computers Browser IE and Chrome different versions and it's not working. I tried on Windwos server 2003 IE browser , Windows server 2008 R2 IE and Chrome ...pff . Not Working :-(
8 years ago
No problem, Do let me know when I can check on your system ?
8 years ago
Hello , i'm in the office right now. I converted the field Fiscal Code to integer and now the field doesent show up in dupedetector. The problem still remains if i use 2 or more fields in dupedetector. I tested with Account Phone number and Name .
8 years ago
Hello,
I am not sure, I tried all the way, but I can't generate on our local and demo system. Can we use test user that you have created on your System to test?
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com
8 years ago
shoure , you can use it . I added fields Account Name and office phone to dupedetector
8 years ago
We tried to generate issue many way and finally got it generated on customer computer. For now we have fixed it by disabling the ajax.
So closing support case.
Thanks & Regards, Team Urdhva Tech Web : http://www.urdhva-tech.com