by urdhvatech

Find Duplicates BEFORE You Save! Instead of waiting until after you enter a new record's information to know if it's a duplicate, know after the first field if you're working on a duplicate. Say NO to redundant data! Improve your SugarCRM data quality by being prompted of duplicate values while creating new records.

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#1748 - Duplicate Detector not working on our Suite CRM version - request for refund

Closed Bug? created by felixblum 6 years ago

Dear SugarOutfitters Team,

we have made a purchase of the Duplicate Detector, however this plugin is not working in our Suite CRM version. As soon as we activate this plugin out Suite CRM fails to save anything. So therefore we would kindly like to ask you to refund the costs for this plugin as we are absolutely unable to use it.

Thank you very much in advance for your help and cooperation.

Kind regards,
Felix Blum

  1. urdhvatech member avatar

    urdhvatech Provider Affiliate

    6 years ago

    Hello Felix,

    We have sent an email with the solution at same day on Nov 2. Have you tried that package ?
    We haven't heard back from you. Can you please verify ? and if you have any problem please get in touch with us.

    Thanks & Regards,
    Team Urdhva Tech.

    • info45 member avatar

      felixblum

      6 years ago

      Hi,

      I have indeed tried the new package which you have sent me on Nov 2 however this is also not working for me either. The same bug appears. So therefore I have unfortunately decided to not use this plugin anymore and would very much appreciate if you could refund the payment I have made for it.

      Thank you very much.

      Best regards,
      Felix

    • urdhvatech member avatar

      urdhvatech Provider Affiliate

      6 years ago

      Hi,
      We apologize for the inconvenience, the problem could be of file permission on the server. We can get that solved with ease. However if you still wish to get refund ask here

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