by Captivea - SugarCRM Advanced Partner

Need a way to have customers sign a receipt or for project managers to draw a mock-up in real time right inside of Sugar? Add drawing fields to any SugarCRM module right from within Studio. Especially great when out in the field using a tablet. Signatures or drawings on the spot.

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#4087 - SuiteCRM 7.10.14 - Can't Uninstall

Closed Installation created by cmultari 3 years ago

We installed a trial and noticed the bug with being unable to save drawings from a mobile browser. I am now trying to uninstall from my CRM, but the module is not in the "Installed" section of the module loader. Personally, I would rather have the working module, but in the event that it can't be made to work from a mobile browser I would like to remove it.

  1. jason member avatar

    jason Verified Purchase

    3 years ago

    It ended up that the installation never fully completed. To solve an install was done again after removing the /scripts directory from the zip. At that point the Uninstall button showed up and functioned correctly.

    Cheers, Jason Eggers SugarOutfitters

  2. david19 member avatar


    3 years ago

    I have the same issue, I've installed the trial and did remove /scripts directory within the install ZIP and reinstalled.

    I now have to leave the module installed and disabled in order to prevent white screens resulting from errors throughout my SuiteCRM:

    Warning: require(modules/cap_License_Drawing/config/cap_Drawing_config.php): failed to open stream: No such file or directory in /home/crm/public_html/modules/cap_License_Drawing/OutfittersLicense.php on line 147
    Fatal error: require(): Failed opening required 'modules/cap_License_Drawing/config/cap_Drawing_config.php' (include_path='/home/crm/public_html:/home/crm/public_html/include/..:.:/usr/share/php') in /home/crm/public_html/modules/cap_License_Drawing/OutfittersLicense.php on line 147

    I have attempted commenting out these lines in the code but it generates more errors. But for the matter of good principle: please share with us how to fully remove your software without it leaving this or any damage.

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