by Captivea - SugarCRM Advanced Partner

Need a way to have customers sign a receipt or for project managers to draw a mock-up in real time right inside of Sugar? Add drawing fields to any SugarCRM module right from within Studio. Especially great when out in the field using a tablet. Signatures or drawings on the spot.

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#3413 - Error when using the control over mobile devices (javascript not executing properly on mobile browsers)

Open Bug? created by Ricardo Cairello Verified Purchase a year ago

We´ve been trying to use the control with SuiteCRM, with clients browsing on Android tablets.

Despite trying Chome and Firefox browsers, we haven´t been able to use the control properly.

My team tells me that part of your javascript code is not being ejecuted correctly by browser (this happens ONLY WHEN BROWSING SuiteCRM FROM A MOBILE DEVICE, the same SuiteCRM web page runs ok when accessed in full web version).

Platform Details:
    SuiteCRM 7.9.5
    Chrome 62.0.3202.84
    Android 6.0.1
    Samsung Galaxy Tab A (2016) tablet

  1. rcairello member avatar

    Ricardo Cairello Verified Purchase

    a year ago

    Aditional data:

    Sugar Version 6.5.24 (Build 509)
    

    Diagnostic File (as created by SuiteCRM Diagnostic Tool):

       [https://www.dropbox.com/s/qsxe8cbhtjrxnx2/UY.TEMAC.SuiteCRM.Diagnostico.2017-11-23.zip?dl=0] (https://www.dropbox.com/s/qsxe8cbhtjrxnx2/UY.TEMAC.SuiteCRM.Diagnostico.2017-11-23.zip?dl=0)
    

    Any help much appreciated, because the control IS NOT WORKING at the time !

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  • "This is a must have for anyone who needs a signature capture field! Thanks to Captivea for making it!"

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