by Captivea - SugarCRM Advanced Partner

Need a way to have customers sign a receipt or for project managers to draw a mock-up in real time right inside of Sugar? Add drawing fields to any SugarCRM module right from within Studio. Especially great when out in the field using a tablet. Signatures or drawings on the spot.

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#1256 - Error 500 - When saving record with image.

Closed Bug? created by dbphoto84 Verified Purchase 7 years ago

Whenever saving the page fails. Does this require any special php extensions?

  1. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    I guess its just more of a blank page..

  2. Captivea member avatar

    Hi,

    In order to help you we need additional information :

    Product name Product Version Server OS Server PHP Version Server webserver + version Link to PHPinfo ?

    CRM Module used Is it possible to remotely test ?

  3. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    Drawing and signature field Latest from sugaroutfitters Debian 7 PHPinfo - https://crm.blueboxweddings.com/phpinfo.php

    Skype: dbphoto84 for walk through of remote test is possible through shared desktop.

  4. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    are there certain packages that must be installed?

  5. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    Sugar 6.5.18

  6. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    PHP Fatal error: Call to undefined function imagecreatefromstring() in /var/www/1/sugarcrmsand/custom/include/SugarFields/Fields/Drawing/SugarFieldDrawing.php on line 52, referer: http://hkhhjhjhiijl/arcrmsand/index.php?module=Offer_Offers&offset=1&stamp=1428021390019434900&return_module=Offer_Offers&action=EditView&record=c961966c-491b-458a-8e7e-5515e2d42780 [Fri Apr 03 00:36:45 2015] [error] [client 98.26.21.186] PHP Stack trace:, referer: http://djhkkjjhkj/ugarcrmsand/index.php?module=Offer_Offers&offset=1&stamp=1428021390019434900&return_module=Offer_Offers&action=EditView&record=c961966c-491b-458a-8e7e-5515e2d42780

  7. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    Any updates?

  8. dbphoto84 member avatar

    dbphoto84 Verified Purchase

    7 years ago

    Hello?

  9. Captivea member avatar

    Dear user,

    Sorry for the delay but lcompany was closed this weekend + and easter day. Your PHP version is PHP Version 5.3.3-7 (according to PHPInfo)

    The error pointed out is Call to undefined function imagecreatefromstring() but this is a base PHP function according to PHP Manual : http://php.net/manual/fr/function.imagecreatefromstring.php

    This function is included in GD extension (a very common graphic extension) and as your PHPInfo don't show it enabled, i'm quite confident this is the reason why the extension does not work. Please enable GD extension in php.ini and restart your webserver.

    Regards

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