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#3552 - Unable to upgrade on ondemand
Hi, we received notification from Sugar that the customer system that we are trialling this tool on can't be upgraded because of this customisation.
Here is the output: **[2018-02-07T19:16:38+00:00] BUCKET => F: 1 total [2018-02-07T19:16:38+00:00] BUCKET => F: [Issue 1][incompatIntegration][517][Incompatible Integration - DashboardCopyManagerSugar7 1.70] ** Is there a newer version we can install which will enable the upgrade?
The currently installed version is: 1.70
Thanks, Sugabyte
Jackal Software
6 years ago
Hello.
Thanks a lot for reaching out to me. I have been working with Sugar to get off of that list but haven't been able to although I have upgraded the package to their requirements.
What version of Sugar are you going from and to?
6 years ago
Thanks for getting back to me.
I think we are trying to go from 7.10.2.0 to 7.11.x (winter).
When do you expect a resolution on this? We are looking to upgrade the customer system in the next week. Thanks, Sugabyte
6 years ago
I don't have an estimate because I am dependent on Sugar for now. To resolve just uninstall the add-on (do not remove tables) during the upgrade and reinstall after it is done. I don't foresee issues on 7.11
5 years ago
Hi, we have the same problem now with instances which are being upgraded to V.8. Is dashboard copy manager compatible with V8? Thanks, Sugabyte
5 years ago
Hello, I have done some initial testing on Sugar V8 and did not run into any issues. I tried to work with Sugar to get the add-on removed from their health check blacklist because the issues were fixed as of Version 7.9 but I did not get any response. Unfortunately for the time being the same recommendation holds to uninstall without removing tables then reinstall.
Sorry for the inconvenience but thank you following up.