by Jackal Software

Administrators can copy dashboards from any user to any number of users, teams, or roles. Save time logging in as individual users to set up their dashboards.

Free Trial

By clicking you consent to share your profile with the developer

#3101 - problem installing the Addon in my Sugar Environment

Closed Installation created by Tourpartnergroup 5 years ago

Dear Support, whenever I try to install your add on into my sugar environment, I got the following error message: Snap2.jpg

Thanks foer advising whats to do in that case.

Kind regards,

Tobias

  1. namcorp member avatar

    Jackal Software Provider Affiliate

    5 years ago

    Thanks for reaching out to us Tobias. I'm going to do some investigating and will get back to you soon.

  2. namcorp member avatar

    Jackal Software Provider Affiliate

    5 years ago

    Hello Tobias. Could you please update the permissions on the cache, custom, and modules directories of that instance? Normally that error is either an issue with the zip package or permissions. I double checked there weren't any mis-spellings or extra hidden folders in the package and was able to install it on an On-Demand instance.

    If updating the permissions doesn't do the trick could you please let me know. Thanks again for your trial and reaching out to fix this issue.

    • HotelsandMore member avatar

      Tourpartnergroup

      5 years ago

      Hello, I tried now with amended Folder rights and gave as a test the whole path for Everyone with Full access, but still no luck. please let meknow what else I should do. Thank you, Tobias

  3. namcorp member avatar

    Jackal Software Provider Affiliate

    5 years ago

    Hello Tobias,

    Could you please try this file. https://www.dropbox.com/s/kgj07uinckfd6z7/DashboardCopyManWinV104.zip?dl=0

    There was a file with a long length that may have been causing the unzip issue. If you like I'd be happy to try and install the package for you. I'd just need credentials sent to my email to shad@jackalsoftware.com.

    Thank you very much

    Shad

    • HotelsandMore member avatar

      Tourpartnergroup

      5 years ago

      Hi Shad, thanks for the new file, installation was now successful. So you ma close this ticket now. Thank you for your quick response! Kind regards, Tobias

    • namcorp member avatar

      Jackal Software Provider Affiliate

      5 years ago

      Great. Thank you very much Tobias and please let me know if anything else comes up.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "This is a very elegant approach to a tricky problem. The best part is that you simply select any existing dashboard as the basis for your template."

    Read More Reviews