by CM & Sugar

Need to set up a numbering system to track your records? Define and add a unique ID identifier field to any SugarCRM record. Many options to define any alphanumeric format you need. Start tracking your Quote, Cases, Accounts and any other module today..

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#1135 - Advanced Search doesn't work

Closed Bug? created by jpaul Verified Purchase 7 years ago

I've purchased and installed, and successfully have a field incrementing in the Cases module. However when I add the field to Advanced or Basic Search, and try to search an existing case number, it doesn't find any at all.

I was able to add this field to the global search, but really need it also to be searchable in the module too.

  1. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    Hello, thansk for your purchase of our plug-in. Could you describe the whole problem? What type is your new field and for which module. If you have any screenshots, please send them to roger.steinig@cm-sugar.org. I will support you with your case.

  2. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    Well if possible, I will need a websession by you. By reproducing your storyline I can't find any bug right now. Is working as intended for both cases. Thus a websession would save time and I can have a direct view inside your problem.

  3. jpaul member avatar

    jpaul Verified Purchase

    7 years ago

    Please close this bug as resolved. I had very similar field names for testing, and had the wrong one in the search forms. Sorry.

  4. cm_sugar member avatar

    CM & Sugar Provider Affiliate

    7 years ago

    Ok fine, No problem, as long as it is clear.

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