by Vedisoft

Avaya Integration is a computer telephony integration between SugarCRM/SuiteCRM and Avaya PBX. Add-on supports PBX "Avaya IP Office"

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#3963 - Issue with upgrade

Open Bug? created by Tom Hadrava Verified Purchase 3 years ago

We recently upgraded our onsite sugar instance from 7.5 to 8.0.2 but we are receiving a 500 error randomly that appears to be from the plugin. We installed the newest version of the plugin from SugarOutfitters. Also, the labels on the Administrator page don't seem to be working correctly. The Version of plugins is 2018-05-25 12:09



  1. it11 member avatar

    Tom Hadrava Verified Purchase

    3 years ago

    Attached is a screenshot with example of admin. Also when trying to navigate to aoic_UserPhoneNumbers shows "Data not available"

  2. Vedisoft member avatar

    Vedisoft Provider

    3 years ago

    Hi, Please check what do you have there on CRM-server file system: -your-CRM_home_directory-\custom\Extension\application\Ext\Language\

    You should have there 2 files: - \custom\Extension\application\Ext\Language\en_us.Vedisoft.AIOC.php - \custom\Extension\application\Ext\Language\ru_RU.Vedisoft.AIOC.php

    If you don't have there these 2 files and you have there 2 folders with the same names intead ("en_us.Vedisoft.AIOC.php\" and "ru_RU.Vedisoft.AIOC.php\") then please do the following: 1. download the archinve 2. unzip it and copy to home folder of your CRM 3. delete all these folders (12 folders): custom\Extension\application\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\application\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    custom\Extension\modules\Accounts\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\modules\Accounts\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    custom\Extension\modules\Contacts\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\modules\Contacts\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    custom\Extension\modules\Leads\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\modules\Leads\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    custom\Extension\modules\Administration\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\modules\Administration\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    custom\Extension\modules\Configurator\Ext\Language\en_us.Vedisoft.AIOC.php\ custom\Extension\modules\Configurator\Ext\Language\ru_RU.Vedisoft.AIOC.php\

    Best regards Andrey Uymin Project manager, Vedisoft skype: andrew.uymin

    • it11 member avatar

      Tom Hadrava Verified Purchase

      3 years ago

      Thank you! I believe I was able to fix it by placing all of the flies in the zip file in the appropriate directories and removing the two folders that you indicated. Thank you so much and have a great day!


    • Vedisoft member avatar

      Vedisoft Provider

      3 years ago

      Hi Matt, Great! Thank you for your feedback

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