All In One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
Easy install. Stable work. 100% support
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Do you support ring central pbx?
10 months ago
Hi, sorry for late answer.
Our module “All-In-One CTI” doesn’t have direct integration with your PBX.
But you can use our module with your PBX if your users use our professional SIP-softphones – Softphone.Pro http://softphone.pro/en/ .
If you use our softphone with your PBX then you get all functions of PBX-CRM integration:
1. Learn who calls you before you start talking (pop-up notification on incoming call)
2. Dialing number as easy as one-mouse-click (click-to-call)
3. Know who and when talked to your clients (call logs on client page and in calls list view)
4. Listen to conversation record directly from client page (audio records of phone talks)
To try our SIP-softphone integration please do the following:
1. Download installation file: http://softphone.pro/en/#download-section
2. Install it using Installation Guide: http://softphone.pro/en/help
3. Install All-In-One info your CRM (installation guide for CRM - https://www.sugaroutfitters.com/docs/allinone-cti/install-guide-sugarcrm-pro-ent-7-and-8)
4. Put the following credentials into All-In-One Settings in Admin panel in SugarCRM
• Password - 137638
• Host - wss://softphone.prostiezvonki.ru
• Port - 443
• Match only last N digits - 10
5. When you will configure your Softphone.Pro put the same password (137638) in your Softphone’s CRM System settings
6 months ago
My projects requires an integration with Wildix PBX. Do you support it?
There is no direct integration with your PBX, but you can use our softphone. See instructions in the previous message.
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