All In One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support
#4258 - Sugar 9.2
We have an Sugar Pro cloud installation and received a health failure from Sugar for the upgrade from 9.1 to 9.2 that the module is not compatible with next release
["[2019-10-11T05:37:31+00:00] INFO => F: [Issue 23][red][phpError][529][E_WARNING: Declaration of PhoneCall::populateFromRow(array $row $convert = false) should be compatible with SugarBean::populateFromRow(array $row $convert = false $getMoreData = true) in file /mnt/sugar/shadowed/icwi.sugarondemand.com/modules/PhoneCalls/PhoneCall.php on line 364] PHP errors may be triggered by the interpreter when incorrect php-syntax or some run-time code-problems are found."]
vindacochea
2 years ago
Hello, We know about the problem and working on update of our module, in the near future it will be ready. I will inform you about it.
2 years ago
Do we have some estimated date? As we need to ask Sugar to hold upgrades
2 years ago
Hello, it should be until 12.06.
2 years ago
Hi, Just checking out status of update
2 years ago
Hello, Fix is ready, please specify the full name of the module that you are using (Admin -> Module Loader).
2 years ago
Module is the: sugar-8.x-CISCO All-In-One CTI Version: 2018-06-18 11:29 Publish Date: 2018-06-18
2 years ago
Send updated module via e-mail.
2 years ago
Please tell your current e-mail, the one that we have is not available. (just send letter on sales@vedisoft.ru)
2 years ago
Sent info to sales@vedisoft.ru but still had not received update
2 years ago
Here is the link to download the new module - http://office.vedisoft.ru/files/sugar-9.x-CISCO_SugarOutfitters.zip For correct work you need to remove current module and install the new one. There is the same config for new module and it is should be stay after remove the old module.
2 years ago
Hi just top confirm, after removin and installing this new module, I will not loose previous information: configuration,, users with phones asigned, log of made calls? is this correct, or some of this infomation will be lost?
2 years ago
Unfortunately, the call log and user settings will be reset - when reinstalling the module, the tables storing this information is re-created. You can save the data by making a backup of the aoic_UserPhoneNumbers and phonecalls tables, and after installation, deploy them back. We will check the documentation, maybe there was a way to save data when installing the module, but before it was not there.
2 years ago
There is a way to install the module without data loss. For this we have prepared a special module. You can download it from this link: http://office.vedisoft.ru/files/sugar-8.x-CISCO_2019-12-13.zip
The installation process is as follows: 1. go to module loader. 2. Disable old module. 3. Upload new module. 4. Install new module. The old module will be replaced automatically.
It is important to understand that the new version of the module will work correctly only on the sugarcrm 9. We recommend, just in case, to make a backup of PhoneCalls and UserPhones module entries.
2 years ago
Also question, do the license key need to be reentered??
2 years ago
This information should be saved in CRM settings. The key to your old module will work for the new one, but just in case, copy it.
2 years ago
After the update, we are getting message that the license is expired, should be changed
2 years ago
Send test licence valid for 7 days on e-mail. Let's continue by e-mail.
a year ago
It works for Sugar Serve/Sell on new versions in cloud? Thanks!
a year ago
Hello, right now we supports only 9.x version, but if you send us your sanbox we can prepare it to your version.