by Vedisoft

All In One CTI is a computer telephony integration between SugarCRM and most popular PBXs.
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#4258 - Sugar 9.2

Open General Question created by rogeliogomez 4 months ago

We have an Sugar Pro cloud installation and received a health failure from Sugar for the upgrade from 9.1 to 9.2 that the module is not compatible with next release

["[2019-10-11T05:37:31+00:00] INFO => F: [Issue 23][red][phpError][529][E_WARNING: Declaration of PhoneCall::populateFromRow(array $row $convert = false) should be compatible with SugarBean::populateFromRow(array $row $convert = false $getMoreData = true) in file /mnt/sugar/shadowed/icwi.sugarondemand.com/modules/PhoneCalls/PhoneCall.php on line 364] PHP errors may be triggered by the interpreter when incorrect php-syntax or some run-time code-problems are found."]

  1. Vedisoft member avatar

    Vedisoft Provider

    3 months ago

    Hello,
    We know about the problem and working on update of our module, in the near future it will be ready. I will inform you about it.

  2. rogeliogomez member avatar

    rogeliogomez

    3 months ago

    Do we have some estimated date? As we need to ask Sugar to hold upgrades

    • Vedisoft member avatar

      Vedisoft Provider

      3 months ago

      Hello, it should be until 12.06.

    • rogeliogomez member avatar

      rogeliogomez

      2 months ago

      Hi, Just checking out status of update

    • Vedisoft member avatar

      Vedisoft Provider

      2 months ago

      Hello,
      Fix is ready, please specify the full name of the module that you are using (Admin -> Module Loader).

    • rogeliogomez member avatar

      rogeliogomez

      2 months ago

      Module is the:         sugar-8.x-CISCO
      All-In-One CTI
      Version: 2018-06-18 11:29
      Publish Date: 2018-06-18

  3. Vedisoft member avatar

    Vedisoft Provider

    2 months ago

    Send updated module via e-mail.

    • Vedisoft member avatar

      Vedisoft Provider

      2 months ago

      Please tell your current e-mail, the one that we have is not available. (just send letter on sales@vedisoft.ru)

    • rogeliogomez member avatar

      rogeliogomez

      2 months ago

      Sent info to sales@vedisoft.ru but still had not received update

  4. Vedisoft member avatar

    Vedisoft Provider

    2 months ago

    Here is the link to download the new module - http://office.vedisoft.ru/files/sugar-9.x-CISCO_SugarOutfitters.zip
    For correct work you need to remove current module and install the new one.
    There is the same config for new module and it is should be stay after remove the old module.

    • rogeliogomez member avatar

      rogeliogomez

      one month ago

      Hi just top confirm, after removin and installing this new module, I will not loose previous information:    configuration,, users with phones asigned, log of made calls? is this correct, or some of this infomation will be lost?

    • Vedisoft member avatar

      Vedisoft Provider

      one month ago

      Unfortunately, the call log and user settings will be reset - when reinstalling the module, the tables storing this information is re-created. You can save the data by making a backup of the aoic_UserPhoneNumbers and phonecalls tables, and after installation, deploy them back. We will check the documentation, maybe there was a way to save data when installing the module, but before it was not there.

    • Vedisoft member avatar

      Vedisoft Provider

      one month ago

      There is a way to install the module without data loss. For this we have prepared a special module. You can download it from this link: http://office.vedisoft.ru/files/sugar-8.x-CISCO_2019-12-13.zip

      The installation process is as follows:
      1. go to module loader.
      2. Disable old module.
      3. Upload new module.
      4. Install new module. The old module will be replaced automatically.

      It is important to understand that the new version of the module will work correctly only on the sugarcrm 9.
      We recommend, just in case, to make a backup of PhoneCalls and UserPhones module entries.

  5. rogeliogomez member avatar

    rogeliogomez

    one month ago

    Also question,    do the license key need to be reentered??

    • Vedisoft member avatar

      Vedisoft Provider

      one month ago

      This information should be saved in CRM settings. The key to your old module will work for the new one, but just in case, copy it.

  6. rogeliogomez member avatar

    rogeliogomez

    one month ago

    After the update, we are getting message that the license is expired, should be changed

    • Vedisoft member avatar

      Vedisoft Provider

      one month ago

      Send test licence valid for 7 days on e-mail. Let's continue by e-mail.

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