by Vedisoft

All In One CTI is a computer telephony integration between SugarCRM and most popular PBXs. Easy install. Stable work. 100% support

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#3596 - Error connection sugarCrm to Panasonic

Closed Installation created by vindacochea Verified Purchase 4 years ago

Hello, I had to reinstall the plugin because I just got approval to buy it, but already configured I see an error in the browser:

Firefox can not establish a connection to the server at ws: //192.168.11.105: 10150 /? CID = MTIz & CT = sugarcrm & GID = 158 & PhoneNumber = 158 & BroadcastEventsMask = 0 & BroadcastGroup = & PzProtocolVersion = 1.
sugar_grp1.js: 962: 34
unnormal connection close [code: 1006, reason:]

In the log I have the following:

06.03.2018  15:54:32.414  WARNING   Call not found: CallId = 64

06.03.2018  15:54:32.414  WARNING   Call not found: CallId = 64

06.03.2018  15:54:51.870  INFO      No valid license for sugarcrm type

06.03.2018  15:54:51.870  INFO      Authorization error: server license expired!


06.03.2018  15:55:21.778  INFO      No valid license for sugarcrm type

06.03.2018  15:55:21.778  INFO      Authorization error: server license expired!


06.03.2018  15:55:22.914  INFO      Generating new call ID: return 398555800403972

06.03.2018  15:55:23.178  WARNING   Call is not Incoming

06.03.2018  15:55:39.803  WARNING   Call not found: CallId = 156

06.03.2018  15:55:39.806  WARNING   Call not found: CallId = 156

06.03.2018  15:56:06.635  INFO      No valid license for sugarcrm type

06.03.2018  15:56:06.635  INFO      Authorization error: server license expired!


06.03.2018  15:56:20.177  INFO      Generating new call ID: return 398555815608325

06.03.2018  15:56:21.456  WARNING   Call is not Incoming

06.03.2018  15:56:29.905  WARNING   Call not found: CallId = 42

06.03.2018  15:56:29.906  WARNING   Call not found: CallId = 42

06.03.2018  15:56:31.177  INFO      Generating new call ID: return 398555818491910

06.03.2018  15:56:38.812  WARNING   2 addressName contains CO

06.03.2018  15:56:39.695  INFO      onOutcomingCall event: callID = 398555818491910, source = 134, destination = 2628067

06.03.2018  15:56:39.695  INFO      PBX event was pushed to 0 clients

06.03.2018  15:56:39.695  INFO      onOutcomingAnswer event: callID = 398555818491910, source = 134, destination = 2628067

06.03.2018  15:56:39.695  INFO      PBX event was pushed to 0 clients

06.03.2018  15:56:39.696  WARNING   Dialable address contains DISA or address name contains CO or GRP

Please help me. Thanks.

  1. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Hi, Please tell me what license did you set in config file of pbx-connector

    • vindacochea member avatar

      vindacochea Verified Purchase

      4 years ago

      Hello, first I tried with [removed] (plugin license) and it did not work, then with the code of the documentation [removed] and it does not work either

    • jason member avatar

      jason Verified Purchase

      4 years ago

      Hello,

      Just confirming that the first license is correct. We have confirmed that you were able to validate it. I'll remove these from the comment as they are public.

      Thanks! Jason Eggers SugarOutfitters

  2. Vedisoft member avatar

    Vedisoft Provider

    4 years ago

    Hi, There are two licenses: - one license is for CRM - another license is fo PBX-connector

    PBX-connector license for Panasonic was deactivated. Now it is active again. According to Jason's words CRM licese is good as well. So just please try again by restarting PBX-connector service.

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