by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

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#763 - Mask not working

Closed Bug? created by norbertgroene Verified Purchase 7 years ago

Hi, unfortunately I still have problems with the functionality.

I have a mask +99[9[9]]9999[9[9[9[9[9[9]]]]]] in a phone field. When I create a new record and enter +49 172 6151999 then this seems to fit to the mask at first, it shows like +49(172)6151999 but on saving, I get an error and cannot save the record. Also when I edit an existing phone number and it seems to fit to the mask, it cannot be saved.

Please advice what is wrong.

Best regards, Norbert

  1. norbertgroene member avatar

    norbertgroene Verified Purchase

    7 years ago

    Sorry, the mask was not copied correct, this is how it looks: +99[9[9]]9999[9[9[9[9[9[9]]]]]]

  2. norbertgroene member avatar

    norbertgroene Verified Purchase

    7 years ago

    Seems to be problem with google chrome addon, it changes the mask on saving. Unfortunately I cannot add a screenshot or file here. Is there another way to provide you with the right mask ?

  3. synolia member avatar

    synolia Provider Affiliate

    7 years ago


    Optional mask at the end of the mask seems to not working. We opened a bug at the original library editor but we haven't any response currently. You should remove the optional part at the end of the mask.

    Best regards,

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