by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

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#4510 - Fatal Error Messages

Closed Bug? created by tlemotte a year ago

Good afternoon,

SugarCRM has recently brought to our attention that this plugin is creating "fatal error messages" at a rapid speed which is bogging down the audit log by creating around 194 entries per second. This seems to be impacting the performance of our system and causing errors as well as being in violation of terms of service in regards to the Sugar Cloud policy. I have since uninstalled the product to resolve the issues.

We've been using this product since 2019 and haven't had any issues until the past few months but it's hard to trace when the fatal error messages started. I had tried to update our sandbox with a newer version of Synofield but was unable to do so as there was not an update for Sugar 10.3.

Thank you, Valerie

  1. synolia member avatar

    synolia Provider Affiliate

    a year ago


    We just put a new version of the module package

    Can you download it and try to install it ?


    SYNOLIA Support

  2. synolia member avatar

    synolia Provider Affiliate

    a year ago

    Hi Valerie,

    We are closing the case as the unsolicited logs were fixed at the time.

    Best Regards,. Laurent, Synolia Support

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