by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

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#2990 - This bug broke significant portions of our 7.7.2.1 installation

Closed Bug? created by aaronkerr 7 years ago

Installation of this plugin broke significant portions of our 7.7.2.1 Enterprise instance, hosted in the on-demand environment. Even after it was uninstalled, it left a bunch of files in the custom directory which continued to cause problems until Sugar support had to manually remove all of them. We will not be using this plugin and would like a refund.

  1. synolia-primary-contact member avatar

    synolia Verified Purchase

    7 years ago

    Hello,

    For refund you will have to contact the Sugar Outfitters team. We would like to address these uninstall issues. Can you please specify the files left behind by the module?

    Kind regards, Synolia Support

    • aaronkerr member avatar

      aaronkerr

      7 years ago

      We received a note from support that the following files were still installed and active after the uninstall and had to be manually removed.

      --BEGIN-- In ./custom/Extension/modules/Administration/Ext/Language/ SynoFieldMask.Administration.en_us.php SynoFieldMask.Administration.fr_FR.php

      In ./custom/Extension/modules/Administration/Ext/Administration SynoFieldMask.administration.php

      In ./custom/Extension/application/Ext/JSGroupings SynoFieldMask.jsgroups.php

      In ./custom/include/Expressions/Actions SetSynoFieldMaskAction.php

      In custom Synolia directory moved to Disabled directory --END—

    • synolia-primary-contact member avatar

      synolia Verified Purchase

      6 years ago

      Hello,

      A new version of the module is available, and it fixes this issue. You can download it from your profile page.

      Kind regards, Synolia Support

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