by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#1807 - URGENT: Performance issues ever since applying field masks

Closed Bug? created by fareedjreisat Verified Purchase 6 years ago

After installing the module and configuring a bunch of field masks for the Contacts and Leads module, all users are now seeing a very significant increase in loading time of those two modules in List View. I didn't do any complex masks or anything. Mostly just "upper_case" on name and address fields.

I'm quite confident that this performance degradation is due to Syno Fieldmask, because I notice the Opportunities module is still performing normally in List View, and that happens to be the only module I have applied no field masks to.

Please advise. I have already run multiple quick repairs, cleared cache, exited/restarted browser and have advised all my users to do the same thing.

-Freddy

  1. fareedjreisat member avatar

    fareedjreisat Verified Purchase

    6 years ago

    Forgot to mention: we are using SugarCRM 7.6.0.0 (on-site).

    -Freddy

  2. fareedjreisat member avatar

    fareedjreisat Verified Purchase

    6 years ago

    I removed most of the field masks from both the Contacts and Leads module so that they will load normally in List View again.

    If I can't have more than a handful of field masks without ruining the performance of List View then we will probably not be using this addon anymore.

    Please advise.

    -Freddy

  3. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Freddy,

    We are looking into your problem and will let you know as soon as we find an answer.

    Best regards, Synolia Support

  4. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello Freddy,

    We looked into the problem you are encountering and it seems to be linked to the fact that fields with a mask are displayed on the ListView. In sugar 7.x the fields in the list view are treated as the fields from the edit view as we have the edit inline option. And as such the more fields with mask you display on the list view the slower the page will load.

    Thank you for bringing this to our attention, we will try to optimise the list view display in our next release. Until then, can you limit the number of masked field you display on the list views?

    Best regards, Synolia Support

    • fareedjreisat member avatar

      fareedjreisat Verified Purchase

      6 years ago

      I see. I will try my best to minimize masked fields being displayed on List View, then. Thanks for the response.

      -Freddy

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Loving this addon! Very easy to use and works with custom modules."

    Read More Reviews