Enforce Field Formats for Sugar

by synolia

Field Mask will be your greatest ally in formatting your SugarCRM data. This module improves the reliability of your data and saves time for your whole team by allowing you to use input templates to your information fields (zip code, phone number, etc.).

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#1423 - SYNOFIELDMASK

Closed Installation created by alexandre Verified Purchase 8 years ago

I purchased SYNOFIELDMASK, but not installed . My instance is Professional ondemand , was it so ?

  1. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    We are currently working on updating the module for Sugar 7.6.X. The new version should be out during the day.

    Best regards, Synolia Support

    • alexandre member avatar

      alexandre Verified Purchase

      8 years ago

      It's OK? I need to re-download the file and reinstall everything ?

      Alexandre

  2. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    The module has been updated and is now compatible with Sugar 7.6.0.0. Please download the module package again for the last version.

    Best regards, Synolia Support

  3. alexandre member avatar

    alexandre Verified Purchase

    8 years ago

    The latest version I installed and appear on my Sugar , but I think I'm setting wrong.

    For example : Phone number : (41) 8854-6964 to make the mask ? I'm putting (99) 9999-9999 , is it?

    It does not change the field. My version is 7.5.2.2 - Professional Ondemand

  4. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    We have tested tour pattern and it works properly. However, be careful that you follow all the steps of the installation process and especially the repair steps in order. Once the installation and repair process is finished, only then deploy your patterns in the module's administration screen.

    Best regards, Synolia Support

  5. alexandre member avatar

    alexandre Verified Purchase

    8 years ago

    I installed again and followed all the steps , but does not. My version is 7.6. The module was installed but not working . You have any suggestions of what might be happening ?

  6. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    It is difficult to identify why you have these issues.

    The module has been installed,validated and tested on a standard Sugar 7.6.0.0 using the latest versions of Firefox and Chrome browsers.

    If you cannot make it work on your system, you should still be eligible for a refund (30 days money back guarantee).

    Best regards, Synolia Support

  7. alexandre member avatar

    alexandre Verified Purchase

    8 years ago

    Hi, I really need this solution. If I open an administrator access to analyze you , you can detect the problem ?

    Alexandre

    • synolia-primary-contact member avatar

      synolia Verified Purchase

      8 years ago

      Hello,

      We can try and analyse your Sugar Application if we have an admin account. However, the support cases are visible to everyone, so just email the access to sugaroutfitters@synolia.com and we'll have a look.

      Best regards, Synolia Support

  8. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    Could you provide us the steps to reproduce your problem? On which module and which filed do you set up a mask and which mask?

    Best regards, Synolia Support

  9. alexandre member avatar

    alexandre Verified Purchase

    8 years ago

    Please create a mask on phone_work field in Contacts Module.

    Phone : (99) 9999-9999

    • synolia-primary-contact member avatar

      synolia Verified Purchase

      8 years ago

      Hello,

      We followed these steps :

      • perform repair like the documentation says: Repair Sugar Logic then Rebuild JS Grouping and then Quick Repair and Rebuild
      • set up the mask on the field throws the management interface available at the bottom of the admin page
      • full refresh of the browser with erasing cache

      Now when we try to create a contact we can the the related mask on the phone field, that works perfectly for us.

      Best regards, Synolia Support

  10. alexandre member avatar

    alexandre Verified Purchase

    8 years ago

    Thanks. Now it's working.

    • synolia-primary-contact member avatar

      synolia Verified Purchase

      8 years ago

      Thanks for the 5 stars !

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 14.0, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5
Rating
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  • "Loving this addon! Very easy to use and works with custom modules."

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