by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

Includes a 30 day guarantee
Try it Now

By clicking you consent to be contacted by the developer

#3931 - Trying to uninstall -- breaks Sugar instance.

Closed Installation created by fareedjreisat Verified Purchase 3 years ago

We no longer use Syno Dashboard Templates, and I was planning on uninstalling it on my production instance. As always, I tested first on my developer instance, and I chose to uninstall + chose to delete tables when Sugar asked me. Afterward, the instance would not load. The browser simply gives an HTTP ERROR 500, "Page isn't working."

I got the dev instance functioning again, and tried once more. This time, I chose to "Disable" the module from the Module Loader instead of uninstalling, and once again the instance is broken and will not load just like before.

Why is this happening and how can I safely uninstall this module?

  1. fareedjreisat member avatar

    fareedjreisat Verified Purchase

    3 years ago

    Forgot to mention: we are using Sugar on-premise and version 7.7.2.0.

  2. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hi

    What is your exact Dashboard Manager version ? Do you made an upgrade of Sugar since you installed module ? For more informations about your issue you send us your Sugar log file to sugaroutfitters@synolia.com with approx. date of 500 errors.

    You can also look at this thread, seems a same issue as you : https://www.sugaroutfitters.com/support/SynoDashboardTemplates/3139

    Best regards,

    • fareedjreisat member avatar

      fareedjreisat Verified Purchase

      3 years ago

      In Module Loader I see two installed SynoDashboardTemplates extensions. One is version 20141224, the other is version 20170223.

      I don't believe I have upgraded the Sugar instance since the latest installation of SynoDashboard.

    • fareedjreisat member avatar

      fareedjreisat Verified Purchase

      3 years ago

      Ok I am reading through this thread now. This is very unfortunate and seems like a lot of work just to uninstall. :(

  3. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hi

    2 modules installed is not a normal thing.

    You have to manually uninstall the 2 modules on a stagging version first, you can find how to uninstall on the thread.

    After uninstall, make a repair and test your Sugar.

    Best regards,

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...