by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#3669 - Error loading data to template

Closed Bug? created by bacpartners Verified Purchase 3 years ago

When trying to load data into the template in your template manager I receive an error that there is no data or I do not have privileges to make the changes. I am logged in as the administrator.

  1. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hello,

    Can you please tell us the version of the Dashboard Templates installed (from Administration > Module loader) and the version of your Sugar? Also, have you done any Sugar upgrades recently?

    Kind regards,
    Synolia Support

    • chall1 member avatar

      bacpartners Verified Purchase

      3 years ago

      Hi,

      The Sugar version is 7.9.2.0 and the dashboard templates version is 20170607. We upgraded the system two months ago roughly. This is a new install and we have not used dashboard template on this Sugar before.

      Thanks

  2. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hello,

    The problem you are facing is that the old version of the module, before Sugar 7.8, is not upgradable with the new version compatible with Sugar 7.8 and above. Please uninstall the
    current module (you can keep the tables when asked to keep your current dashboards) and download the latest version from your purchases page. Following the instructions found here : Documentation for the installation.

    If you encounter any issues, please don't hesitate to contact us.

    Kind regards,
    Synolia Support

    • chall1 member avatar

      bacpartners Verified Purchase

      3 years ago

      Hi ,

      As instructed I uninstalled the version, downloaded and reinstalled the latest version SUGAR_SYNODASHBOARDTEMPLATES_7.9_20170804. I would expect the version number to change to 20170804 however it remains    
      20170607
      10/05/2018 10:00am.
      Pease advise.

      Thanks

    • chall1 member avatar

      bacpartners Verified Purchase

      3 years ago

      I have checked the manifest for 7.9 (SUGAR_SYNODASHBOARDTEMPLATES_7.9_20170804) and the version is 20170607. That is the latest version which displays on our Sugaroutfitter. If there is another version please supply me with it?

  3. synolia member avatar

    synolia Provider Affiliate

    3 years ago

    Hello,

    Yes, i can confirm there is an error in the version number compared with the package number. This should not, however, affect the usage of the module.

    The fact that you recieve the error about no data or not enough privilege is strage as administrators are not limited by roles. Can you please provide us with the sugarcrm log, apache/php logs of when the error is triggered so we can try and identify how this is happening?
    Also, can you try and create a new test template and see if you can deploy it without any issues? If you can, the old one might be corrupted and will need re-creating.

    Kind regards,
    Synolia support

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