by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#3423 - Error when try to launch a Dashboard

Closed Bug? created by shah.zilani 4 years ago

Hello.

I'm getting an error when tryinG to launch a Dashboard. Previously after selecting the user (after loading dashboard data), it displays a success confirmation , but now it just says "Error".

Please advise.

Thanks Uchechi

  1. synolia member avatar

    synolia Provider Affiliate

    4 years ago

    Hello,

    To be able to analyse the problem we will need some info about your system environment. Can you please specify the versions of Sugar and Dashboard Templates module that are installed? Have you recently upgraded your Sugar instance?

    Kind regards, Synolia Support

    • shah.zilani member avatar

      shah.zilani

      4 years ago

      Hello,

      No upgrade was done recently, Sugar version : SugarCRM Enterprise, Version 7.8.2.2 (Build 50) SynoDashboardTemplates version 20170424

      Hope this helps, thanks

  2. mohammed2 member avatar

    mohammed2

    4 years ago

    Hi ,

    I have upgraded Sugar to 7.9.2.0 and Dashboard Name is missing for all the Dashboard Template records.

    Can you please help ?

    • synolia member avatar

      synolia Provider Affiliate

      4 years ago

      Hello,

      You can try to reinstall the module to fix this. Sometimes after a Sugar upgrade some of the field definitions are not migrated properly. To reinstall, first uninstall the modoule but keep the database tables when asked. Then download the latest version of the module from the purchases page on your SugarOutfitters account and install it using the module loader. Please follow all the instructions found in the documentation for the installation.

      Kind regards, Synolia Support

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