by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

Includes a 30 day guarantee
Try it Now

By clicking you consent to share your profile with the developer

#2768 - Uninstall issues

Closed General Question created by 5 years ago

I am trying to upgrade our SugarCRM instance to 7.8 and I cannot due to SynoDashboardTemplates. Within the module loader, there is no option to uninstall this. Can you assist?

Capture.JPG

  1. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    You can get the list of files if you unzip the package. Look into the folder called "new_files" and remove all those files from your Sugar.

    You will have to also go to your database and remove the line with "id_name = sugar-synodashboardtemplates" from the table "upgrade_history". Also you will have to remove the tables linked to the dashboard templates module :

    syno_dashboardtemplatefilters, syno_dashboardtemplatefilters_audit, syno_dashboardtemplatehistory, syno_dashboardtemplatehistory_audit, syno_dashboardtemplatehistory_syno_dashboardtemplates_c, syno_dashboardtemplatehistory_users_c, syno_dashboardtemplatelines, syno_dashboardtemplatelines_audit, syno_dashboardtemplatelines_syno_dashboardtemplates_c, syno_dashboardtemplates, syno_dashboardtemplates_audit .

    You will have to remove the line with "id = Userssynodt_roles_c" from the table "fields_meta_data".

    Now you have to launch a QRR. This should remove all trace of the module and you should be able to upgrade.

    Kind regards, Synolia Support

  2. squiz member avatar

    squiz

    5 years ago

    I've had the same problem with Sugar 7.7, what helped in my case was to install the same zip package again, then disable and uninstall it - with QRR between every step, just in case. I have only one problem though - the sugarcrm logo(home module menu) was 'unpinned' from the left side of menu bar - it seemingly randomly either shows up at the end of all visible modules, or is not there whatsoever. Have you any idea why is it or how to fix it?

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Hello,

      Unfortunatelly i can't see how the uninstall of the module would affect the sugarcrm logo. When we have seen behaviour like this it was usually a question of outdated cache (javascript and/or server).

      Kind regards, Synolia Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...