by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

Includes a 30 day guarantee
Try it Now

By clicking you consent to share your profile with the developer

#2671 - User module's selection drawer taking too much time to open during deploy template

Closed Bug? created by peterbuhrow Verified Purchase 5 years ago

Hello Team,

Please see below my instance details - Sugar : Version 7.7.1.0 (Build 199) Dashboard Template Deployer : SUGAR_SYNODASHBOARDTEMPLATES_7.2.2-to-7.7_20161024

Please see below screen shot

ScreenHunter_17 Nov. 04 22.27.jpg

Please see below chrome browser console screen shot, look like ajax request taking too much time ScreenHunter_18 Nov. 04 22.42.jpg

#Request URL generated when I click on "Deploy the Template" button Request URL:http://10.1.20.62/ls_dev/rest/v10/Users?view=list&fields=is_admin%2Cstatus%2CUserType%2Cshow_on_employees%2Cemployee_status%2Cmessenger_type%2Creports_to_name%2Cemail_link_type%2Cpreferred_language%2Clocal_team_name%2Csynodt_block_dashboards_c%2Creports_to_id%2Clocal_team_id%2Cname%2Cuser_name%2Cemployeeid_c%2Ctitle%2Cterr_number_c%2Csales_cat_c%2Cbusiness_seg_c%2Cbusiness_unit_c%2Cdepartment%2Cemail1%2Cphone_work%2Cclassification_c%2Cis_group%2Cfirst_name%2Clast_name&max_num=25

Please let me know if you need more information.

Thanks, Shyam

  1. dalmasy member avatar

    peterbuhrow Verified Purchase

    5 years ago

    Look likes problem in custom layout "syno-deploy", when I use standard layout "selection-list" then it's loading properly. Code file :** modules/SYNO_DashboardTemplates/clients/base/fields/syno-dashboard-deploy/syno-dashboard-deploy.js**

  2. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello Peter,

    Thanks for the info, we'll look into this. Can you tell us the number of active users on your SugarCRM instance, as the select list drawer is directly linked to this info?

    Kind regards, Synolia Support

  3. dalmasy member avatar

    peterbuhrow Verified Purchase

    5 years ago

    Hi,

    Currently it's DEV instance, means only one user is active.

  4. dalmasy member avatar

    peterbuhrow Verified Purchase

    5 years ago

    Hi Team,

    Just want to update you, we have 73 active users on our sugar instance but none of them using Dashboard Plugin.

  5. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    We didn't have this type of issue with the current version. May you check your internal error log and also try to upgrade to the latest version of Sugar ?

    Best regards,

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...