by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#2619 - Error loading source Dashboards

Closed Bug? created by fernando 5 years ago

Hi,

I just sucessfully installed the Synolia Dashboard, but trying to load first dashboard is currently return "error" message.

I tried for more than one source user. Is important to say that all dashboards and users were created before than Synolia installation.

Pls find below the sugarcrm log file:

Sat Oct 22 14:00:16 2016 [2740][1][FATAL] could not load RHS in SYNO_DashboardTemplateFilters Sat Oct 22 14:00:19 2016 [2740][1][FATAL] could not load RHS in SYNO_DashboardTemplateFilters Sat Oct 22 14:07:28 2016 [17096][1][FATAL] [SessionLock] Session lock was held for 6 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: lftm.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Sat Oct 22 14:11:02 2016 [20776][1][FATAL] [SessionLock] Session lock was held for 2 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: lftm.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Sat Oct 22 14:11:07 2016 [20776][1][FATAL] [SessionLock] Session lock was held for 5 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: lftm.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Sat Oct 22 14:18:24 2016 [11253][1][FATAL] could not load RHS in SYNO_DashboardTemplateFilters Sat Oct 22 14:23:09 2016 [29436][1][FATAL] [SessionLock] Session lock was held for 2 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: lftm.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set Sat Oct 22 14:23:14 2016 [29436][1][FATAL] [SessionLock] Session lock was held for 5 seconds which is longer than the maximum of 1 seconds. Request details: SERVER_NAME: lftm.sugarondemand.com, SERVER_ADDR: Not set, SCRIPT_FILENAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_METHOD: Not set, SCRIPT_NAME: /mnt/sugar/7.7.1.1/ent/cron.php, REQUEST_URI: , QUERY_STRING: Not set

Regards, Fernando

  1. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    These errors don't seem to be directly linked to the Dashboard Templates module. If you recieve an error while loading a dashboard, it is probably linked to the interface call. Can you please send us a screenshot of the javascript debug console window when the error is displayed? For more info on the Chrome console usage: Chrome DevTools Console

    Kind regards, Synolia Support

  2. fernando member avatar

    fernando

    5 years ago

    Please find attached the screenshot.

  3. fernando member avatar

    fernando

    5 years ago

    Capturar.PNG

  4. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    Thank you for the screenshot. This is a compilation error of the page. The details of the error are in the php log file on server. Do you have a way to acces them? If so, can you please post them?

    Kind regards, Synolia Support

  5. fernando member avatar

    fernando

    5 years ago

    Hi,

    I dont have acess to the server. It's running ONDEMAND at SugarCRM Server.

    How can I proceed?

    Best Regards, Fernando

  6. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hi,

    You can try to open a case on the case portal asking for the php error log for your Sugar instance at the date and time when the error occured. I am sorry for the inconvenience, but without the error log, it is impossible for us to properly identify the cause of the bug.

    Kind regards, Synolia Support

  7. fernando member avatar

    fernando

    5 years ago

    Hi,

    Case openned. Waiting for their answer.

    Regards, Fernando.

  8. fernando member avatar

    fernando

    5 years ago

    Hi,

    Please find below the comments of Sugar Support Team.


    Hello Fernando,

    Attached are the PHP Logs from Oct 22.

    I do see a few entries with errors regarding

    ********************Start******************** 2016-10-22 06:54:12.000 [2016-10-22T13:54:12+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Fatal error: Class 'SugarACLSynoliaDTAdminOnlyUserField' not found in /mnt/sugar/7.7.1.1/ent/data/SugarACL.php on line 103, referer: https://lftm.sugarondemand.com/ ********************End*********************

    Which I believe the 'SynoliaDT' relates to the Synolia Dashboard Template Deployer product.

    Full Oct 22 Log attached below:

    2016-10-23 06:07:36.000 [2016-10-23T13:07:36+00:00] [error] [host lftm.sugarondemand.com] [client 177.94.172.28] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 07:19:33.000 [2016-10-22T14:19:33+00:00] [error] [host lftm.sugarondemand.com] [client 189.92.118.46] PHP Warning: getimagesize(): Filename cannot be empty in /mnt/sugar/7.7.1.1/ent/include/SugarFields/Fields/Image/SugarFieldImage.php on line 92, referer: https://lftm.sugarondemand.com/index.php?module=Users&action=EditView&bwcFrame=1
    
    2016-10-22 07:18:26.000 [2016-10-22T14:18:26+00:00] [error] [host lftm.sugarondemand.com] [client 189.92.118.46] PHP Fatal error: Call to a member function getBeans() on a non-object in /mnt/sugar/7.7.1.1/ent/modules/pmse_Inbox/engine/PMSEEngineUtils.php on line 1469, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 07:00:21.000 [2016-10-22T14:00:21+00:00] [error] [host lftm.sugarondemand.com] [client 189.62.104.205] PHP Fatal error: Call to a member function getBeans() on a non-object in /mnt/sugar/7.7.1.1/ent/modules/pmse_Inbox/engine/PMSEEngineUtils.php on line 1469, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:56:46.000 [2016-10-22T13:56:46+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(/mnt/sugar/shadowed/lftm.sugarondemand.com/cache/modules/EmailAddresses/EmailAddressvardefs.php): failed to open stream: operation failed in /mnt/sugar/7.7.1.1/ent/metadata/email_addressesMetaData.php on line 92, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:56:46.000 [2016-10-22T13:56:46+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(): Failed opening 'cache/modules/EmailAddresses/EmailAddressvardefs.php' for inclusion (include_path='/mnt/sugar/7.7.1.1/ent:/mnt/sugar/7.7.1.1/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/7.7.1.1/ent/metadata/email_addressesMetaData.php on line 92, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:56:17.000 [2016-10-22T13:56:17+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(): Failed opening 'cache/modules/EmailAddresses/EmailAddressvardefs.php' for inclusion (include_path='/mnt/sugar/7.7.1.1/ent:/mnt/sugar/7.7.1.1/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/7.7.1.1/ent/metadata/email_addressesMetaData.php on line 92, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:56:17.000 [2016-10-22T13:56:17+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(/mnt/sugar/shadowed/lftm.sugarondemand.com/cache/modules/EmailAddresses/EmailAddressvardefs.php): failed to open stream: operation failed in /mnt/sugar/7.7.1.1/ent/metadata/email_addressesMetaData.php on line 92, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:55:38.000 [2016-10-22T13:55:38+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(/mnt/sugar/shadowed/lftm.sugarondemand.com/cache/modules/Emails/language/pt_BR.lang.php): failed to open stream: operation failed in /mnt/sugar/7.7.1.1/ent/include/SugarObjects/LanguageManager.php on line 97, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:55:38.000 [2016-10-22T13:55:38+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: include(): Failed opening 'cache/modules/Emails/language/pt_BR.lang.php' for inclusion (include_path='/mnt/sugar/7.7.1.1/ent:/mnt/sugar/7.7.1.1/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/7.7.1.1/ent/include/SugarObjects/LanguageManager.php on line 97, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:54:12.000 [2016-10-22T13:54:12+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Fatal error: Class 'SugarACLSynoliaDTAdminOnlyUserField' not found in /mnt/sugar/7.7.1.1/ent/data/SugarACL.php on line 103, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:54:12.000 [2016-10-22T13:54:12+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Fatal error: Class 'SugarACLSynoliaDTAdminOnlyUserField' not found in /mnt/sugar/7.7.1.1/ent/data/SugarACL.php on line 103, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 06:54:12.000 [2016-10-22T13:54:12+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Fatal error: Class 'SugarACLSynoliaDTAdminOnlyUserField' not found in /mnt/sugar/7.7.1.1/ent/data/SugarACL.php on line 103, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:10:54.000 [2016-10-22T11:10:54+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:10:54.000 [2016-10-22T11:10:54+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:10:54.000 [2016-10-22T11:10:54+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:10:45.000 [2016-10-22T11:10:45+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:52.000 [2016-10-22T11:01:52+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:46.000 [2016-10-22T11:01:46+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:39.000 [2016-10-22T11:01:39+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:02.000 [2016-10-22T11:01:02+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: trim() expects parameter 1 to be string, array given in /mnt/sugar/7.7.1.1/ent/include/SugarFields/Fields/Base/SugarFieldBase.php on line 626, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:02.000 [2016-10-22T11:01:02+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: Invalid argument supplied for foreach() in /mnt/sugar/7.7.1.1/ent/include/Expressions/Expression/Enum/SugarListWhereExpression.php on line 29, referer: https://lftm.sugarondemand.com/
    
    2016-10-22 04:01:01.000 [2016-10-22T11:01:01+00:00] [error] [host lftm.sugarondemand.com] [client 177.139.55.16] PHP Warning: trim() expects parameter 1 to be string, array given in /mnt/sugar/7.7.1.1/ent/include/SugarFields/Fields/Base/SugarFieldBase.php on line 626, referer: https://lftm.sugarondemand.com/
    
    2016-10-21 15:27:10.000 [2016-10-21T22:27:10+00:00] [error] [host lftm.sugarondemand.com] [client 201.6.221.64] PHP Warning: trim() expects parameter 1 to be string, array given in /mnt/sugar/7.7.1.1/ent/include/SugarFields/Fields/Base/SugarFieldBase.php on line 626, referer: https://lftm.sugarondemand.com/
    
  9. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    The error found in the logs seem to indicate that a file from the module is misssing. Can you please download the latest version of the module (updated today) and install it (update) on a staging environement?

    Kind regards, Synolia Support

  10. fernando member avatar

    fernando

    5 years ago

    Hi,

    Thanks for your answer.

    Just to avoid some mistake, the procedure is:

    a. Unistall older version and install new one at module loader. or b. Just install new version at module loader.

    Thanks, Fernando

  11. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    You can use method b. Just install new version at module loader. This should ensure that all the needed files are on the server.

    Kind regards, Synolia Support

  12. fernando member avatar

    fernando

    5 years ago

    Hi,

    I did new installation, runned till page redirect but didn't redirect after the 5 secs.

    Triyng to load a dashboard, shows the same error message.

    Wait for your feedback.

    Fernando

  13. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    The redirect page sends you to the Administration > Quick repair & rebuild. Please try and repair the instance. After there shouldn't be any problems...

    Kind regards, Synolia Support

  14. fernando member avatar

    fernando

    5 years ago

    Hi,

    I loaded the new file at a refreshed instance and the same error happened.

    I tried to uninstall from the older instance and my whole instance shut down, returning error 500.

    I'm very unconfortable with this add on.

    I expect you are able to provide a serious solution for this error.

    Fernando

  15. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello Fernando,

    We are sorry the module dosen't seem to work on your Sugar instance. Without a backup of the Sugar instance, it is impossible to identify the cause of the problem. We have many clients using our module on Sugar On-Demand instances without any problems. The only issue that i can think of is the module interferes with some other module or customisation.

    If you are still in the 30 days SugarOutfitters money back gurantee you don't manage to make use of the module on your Sugar instance. All you have to do is contact SugarOutfitters and they will take care of the rest.

    Kind regards, Synolia Support

  16. fernando member avatar

    fernando

    5 years ago

    Hi,

    Thanks for your answer.

    Before we defenitely try to refund the purchase, is there anything that I can provide to you in order to try to find the reason for this error?

    Regards,

    Fernando

  17. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    The error that you encounter (PHP Fatal error: Class 'SugarACLSynoliaDTAdminOnlyUserField' not found in /mnt/sugar/7.7.1.1/ent/data/SugarACL.php on line 103) means that Sugar can't find the class or the file it is in. I cannot explain this, especially after the update of the module, that should redeploy all files and do a Quick Repair and Rebuild of the cache. The last option would be a server cache (APC) but, if that was the case, we would have a lot more complaints from other On-Demand clients.

    Sorry, but i cant think of anything else that would help with this situation.

    Kind regards, Synolia Support

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