by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#2327 - Error when install SynoDashboardTemplates

Closed Installation created by carlos1 Verified Purchase 5 years ago

Hi

I have purchased the Dashboard template plugin for my Sugar. But everytime I installed it, got errors as below: 1. When install the plugin show error: http://screencast.com/t/AkHDOfH1VG0

  1. When I tried to uninstall it: http://screencast.com/t/CrkrI5mifMH

  2. When run repair SQL http://screencast.com/t/EetJ0NZyyDd

Could you help me how to fix these and install the purchased plugin?

Thanks.

  1. synolia member avatar

    synolia Provider Affiliate

    5 years ago

    Hello,

    For the first 2 screenshots, the error is linked to a Contacts API "RelateEventSessionAttendees" that is not linked with the Dashboard Template Deployer module in any way. You will have to look in your other extensions for the reason of that error. For the last screenshot ("When run repair SQL"), this is linked with our module and a specific version of Sugar. To correct this, please remove all the "ALTER TABLE" quaries and only then execute the proposed queries. This should solve the issue.

    Hope this helps, don't hesitate to contact us if you encounter any problems.

    Kind regards, Synolia Support

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