by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

Includes a 30 day guarantee
Try it Now

By clicking you consent to share your profile with the developer

#2246 - Loading Dashboard Template

Closed Installation created by conormccloy Verified Purchase 6 years ago

First time trying the plugin for Sugar , we use version 7.6.2.1 When loading the template I receive an error message (and I also get an error message when I try to upload an image into this description) I followed the steps as outlined in the PDF but when I selected the user from whom I want to load the dashboards, a pop-up window appears that just says "error"

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    When you recieve a message that states there is an error there usually is a trace in the log file.

    Can you please provide us with the sugarcrm.log file (you can get that from the diagnostics in the administration ) or if you have acces to the logs, can you provide us with the error connected to the deployment call?

    Once we have either the log or the error we can investigate further.

    Kind regards, Synolia Support

    • conormccloy member avatar

      conormccloy Verified Purchase

      6 years ago

      What would be the best way to share the file?

  2. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    You can send it via email at sugaroutfitters@synolia.com.

    Thanks, Synolia Support

  3. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    It seems i dont have access to the links you sent. Can you please send an email at the address specified with an attachement?

    Thanks, Synolia Support

  4. conormccloy member avatar

    conormccloy Verified Purchase

    6 years ago

    Did you receive the email I sent last Tuesday? What kind of timeline do you have on this issue?

  5. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    My team analysed the log file and it seems there is a critical error with the installed module (the error is : MySQL error 1146: Table 'db_cepower.syno_dashboardtemplatehistory' doesn't exist). This is probably due to an error when the module has been installed or updated.

    I recommend that you try to isolate your sugar instance (make a backup first) and try to update the module. If that still fails; restore the backup and uninstall the module and delete all linked tables (when asked when uninstalling) and reinstall from scratch the module.

    Hope this helps, if you still encounter dificulties, dont hesitate to contact us.

    Kind regards, Synolia Support

  6. conormccloy member avatar

    conormccloy Verified Purchase

    5 years ago

    Any update on how to install? If not, could I have the previous version that would still work with my Sugar version?

    • synolia member avatar

      synolia Provider Affiliate

      5 years ago

      Hello,

      You can find the install guide here https://www.sugaroutfitters.com/docs/SynoDashboardTemplates

      Usually at the end of the install you must be redirect to the repair page and you must go to the bottom of the page and apply the SQL queries generated.

      Kind regards, Synolia Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "This module is a lifesaver. 25 staff all needing the same styles would have been a nightmare to do individually.You only need to create the dashboards on one and then push them out."

    Read More Reviews