by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#1493 - Installation stops at 15%

Closed Bug? created by Tmoriello Verified Purchase 7 years ago

Followed the install instructions in the PDF. getting the following error:

Failed to copy cache/upgrades/temp/NDE1nH/new_files/custom/Extension/modules/Administration/Ext/Administration/SynoDashboardTemplates.administration.php to custom/Extension/modules/Administration/Ext/Administration/SynoDashboardTemplates.administration.php

  1. synolia member avatar

    synolia Provider Affiliate

    7 years ago

    Hello,

    To better understand the origin of the error, could you provide us with the version of Sugar that you are using when installing the module?

    Best regards, Synolia Support

    • Tmoriello member avatar

      Tmoriello Verified Purchase

      7 years ago

      Hi,We are using Version 7.2.2.1 (Build 1017)

  2. Tmoriello member avatar

    Tmoriello Verified Purchase

    7 years ago

    Adding to this, We are On-site and Pro edition

  3. Tmoriello member avatar

    Tmoriello Verified Purchase

    7 years ago

    You can go ahead and close this ticket. I solved the problem. The owner of the Sugar directories was not set to apache. Root was the owner. After I fixed file/directory permissions it installed without issue.

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