by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#1309 - Internal Server Error after Install

Closed Bug? created by steved Verified Purchase 7 years ago

Hi,

After installing Dashboard Template on Sugar 7.5.2.1 Sugar no longer works. I receive the following error:

Sun Apr 26 20:57:22 2015 [19034][166a1e2f-5472-effa-34aa-46e7fecebe46][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error Date: Mon, 27 Apr 2015 02:57:22 GMT Server: Apache X-Application-Server: online-web3 Content-Length: 0 Content-Type: text/html

Any ideas?

Steve

  1. synolia member avatar

    synolia Provider Affiliate

    7 years ago

    Hello,

    The error you are describing is a server error. You should try and look at the php error log of the server to find out more. You are the first client to encounter a server error with our module. The most probable cause is that the module has created a conflict with some of your own customisations of SugarCRM.

    If you need help with the debugging, can you send us the php error log as well as the sugarcrm.log so that we can try to guide you to the repair process?

    Best regards, Synolia Support

  2. stevedine member avatar

    steved Verified Purchase

    4 years ago

    Hi,

    Thanks for your email. Based on the Sugar Outfitters support site, it doesn't appear to be true that I'm the first client to encounter a server error with your module. I did find posts indicating that your module doesn't clean up the necessary files when uninstalled and so I'll follow their guidance.

    Regards, Synolia user

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