by synolia

Create standardized dashboards for your users. No more having confused users missing out on what they could be doing with Sugar. This add-on gives Sugar administrators the ability to easily and quickly deploy dashboard templates to one or multiple users.

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#1229 - error in user management after installation

Closed Bug? created by enable.services Verified Purchase 6 years ago

Having installed the dashboard manager we are now having issues with User Management.

On browsing a User we are seeing the following error under the Dashboard Template History Sub panel:
Warning: strtolower() expects parameter 1 to be string, array given in /var/www/upgrades/travelex/data/SugarBean.php on line 4102

Any ideas?

  1. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    Can you please provide us with some additional information so that we can identify the problem:
    * The version of your SugarCRM
    * Are there any additional packages installed on your application?

    Best regards,
    Support Synolia

  2. enableit member avatar

    enable.services Verified Purchase

    6 years ago

    Hello,

    Our Sugar Version is:
    About SugarCRM Professional, Version 7.5.0.0 (Build 1279)
    The only other packages are the Sugar Security patches:
    SecurityUpdate Jul2014 Step1 6516 (PRO, CORP) 1403293102
    SecurityUpdate Jul2014 Step2 (ALL) 1403305373

    Thanks

  3. enableit member avatar

    enable.services Verified Purchase

    6 years ago

    Extra bit of information for you It appears that although dashboards have been deployed to different users this panel never shows any data

  4. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    We are analysing the code to find the root of the problem but the fact that the subpanel is always empty is ... "normal" in this particular situation. This is because the error is sent with the data of the subpanel and thus the data cannot be parsed and is deemed invalid.

    As a general rule I would recommend that on production servers to hide any php messages (other than errors or fatal at least). You can still log them into a file for further analysis, just don't display them. This should fix the current problem at least temporarily.

    We continue our investigation on the cause of this warning and get back to you.

    Best regards,
    Synolia Support

  5. synolia member avatar

    synolia Provider Affiliate

    6 years ago

    Hello,

    A new version of the module is available. This version corrects the bug you are experiencing by removing the concerned subpanel completely. You can install this version over your existing version to upgrade.

    Best regards,
    Synolia Support

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