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#898 - I cant install sugarchimp

Closed Installation created by support7 4 years ago

Recently I download the sugarchimp for my sugarcrm, my version is 6 and when I try to install the module, it doesn't redirect me to the licence page. i got this message

Incluyendo: cache/upgrades/temp/I2mtTr/scripts/post_install.php
Please be patient as the installer finishes.

You will be automatically redirected once it has completed.
Updating module ProspectLists view detailview with custom fields.
mailchimp_list_name_c already added to ProspectLists detailview View. Not adding again.
mailchimp_default_module_c already added to ProspectLists detailview View. Not adding again.

Updating module ProspectLists view editview with custom fields.
mailchimp_list_name_c already added to ProspectLists editview View. Not adding again.
mailchimp_default_module_c already added to ProspectLists editview View. Not adding again.

also, I check the sugarchimp section in the admin but when I hit the licence page nothing appear so what can I do to install the module without problems?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Thanks for creating a case. You may want to try installing again. I've never run into that issue.

    Was there an old version of SugarChimp already installed?

    What exact version and edition of Sugar are you running? You can find that by going to the "About" page in the top right corner.

    Thanks!

    • support7 member avatar

      support7

      4 years ago

      I'm running this Versión 6.5.16 (Build 1082) , I already try to install again but happens the same

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Ok, thanks.

      Is it the free Community Edition of Sugar?

      Are you hosting it on your own servers or is someone hosting it for you?

      A couple things to check:

      1) Make sure PHP Notices are turned off in your php.ini settings. Set error_reporting = E_ALL & ~E_NOTICE in your php.ini file and restart your web server.

      2) Make sure you have properly setup all the permissions of your Sugar instance. Here are some helpful links for that:

      http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Troubleshooting/Troubleshooting_Issues_With_Filesystem_Permissions/
      http://support.sugarcrm.com/04_Find_Answers/02KB/02Administration/100Install/Setting_File_Permissions_and_Ownership_in_config.php/

      Thanks!

    • support7 member avatar

      support7

      4 years ago

      My sugarcrm is installed in bluehost.com and it's the free edition

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Sounds good.

      You will need to get whoever setup your Sugar instance to look into the two things I suggested checking: PHP notices and proper file permissions.

      Let me know how it goes. Thanks!

  2. support7 member avatar

    support7

    4 years ago

    I was checking that stuff and it's ok, I retry to install again but nothing happened

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      If all of that is ok, the next thing to check is your sugarcrm log and your php log.

      Can you please email me your sugarcrm.log file and your php log from the server?

      You can send it to support@sugarchimp.com

      Thanks!

    • support7 member avatar

      support7

      4 years ago

      I've sended you the files to that email

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Great, thanks. I'll communicate with you over email for now.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    After speaking with the customer we found some permission issues that need to be corrected.

    I'm closing this case for now. Comment here or start a new case if you need anything else. Thanks!

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