by Fanatical Labs

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#768 - Lists failing to sync

Closed Bug? created by colinprinn 7 years ago

Hi there,

I've recently installed sugarchimp on our test environment and configured it to sync 2 sugar target lists to mailchimp. Unfortunately the sync is not happening. SugarChimp did sync 2 of the approx 11k targets to mailchimp but then died and has not restarted. I can see nothing in the logs and I'm at a bit of a loss.

Any thoughts on where to check. Thanks

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hi Colin, I'm happy to help with this.

    I'm going to follow up via email. Be looking for an email from chad@sugarchimp.com

    Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Just wanted to follow up here and close the case.

    In this case, fake/test email addresses were trying to be synced with MailChimp. Since fake emails won't pass MailChimp's email address validation rules, the test data was never making it into MailChimp. Everything worked with legit emails.

    Thanks!

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