by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#641 - Custom field sync

Closed General Question created by aaf 4 years ago

Hello,
I have created some custom fields in sugar and lined these through to a merge tag in mailchimp.
I added these after I created the lists however so it appears to not be syncing the data.
How can I force a sync? will these fields sync automatically when the data in sugar changes?
Any help appreciated.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi there, if you change a field mapping after a list has already been synced, it will only sync those fields on records that are changed going forward.

    You will need to initiate a re-sync if you'd like to update all of your records with the new field mapping. Here's a guide for doing that: https://www.sugaroutfitters.com/docs/SugarChimp/force-a-list-re-sync

    Let me know if you need anything else. Thanks!

    • aaf member avatar

      aaf

      4 years ago

      Awesome thank you, couldn't find those instructions in the docs. All sorted!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Good to hear, thanks! I'll close the case now.

      Let me know if you need anything else.

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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