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#630 - failure: Cannot call function: SugarChimp---In Sugar Log SugarCRM 6.5.16 CE

Closed Installation created by peidemiller Verified Purchase 4 years ago

I've installed SugarChimp and I get a Functional Error in the Sugar Log. Checked the ~/modules/SugarChimp Directory. Owner is apache/apache and permissions is 0644.

SugarChimp Health Status:

Last Ran: Has not ran yet
Interval: Every 5 minutes ; Every 23 hours
Scheduler Status: Active view scheduler
MailChimp Connection:
Yes
SugarChimp License:    
Yes
SugarChimp Version:     7.0.11a

Your Webhook URL: http://crm.mpacksystems.com/crmcom/index.php?module=SugarChimp&entryPoint=SugarChimpWebhook

Scheduler Shows

SugarChimp done    06/28/2014 10:05am 06/28/2014 10:05am
SugarChimp done    06/28/2014 09:55am 06/28/2014 10:00am

  1. jason member avatar

    jason Verified Purchase

    4 years ago

    Hello,

    I've moved the case over to SugarChimp so that you can get the help that you need from SugarChimp support. Can you also post the complete error that is in your Sugar log? Can you also confirm that you have a cron set up and that your other Scheduler Jobs are running?

    -Jason

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi there, would you be able to post the complete error from the logs? And can you confirm the cron is setup and your other Scheduler Jobs are running?

    Also, I noticed in our license logs that your host was set as 'localhost'. If that's not correct, you may want to make sure your site_url and host_name are set properly in your config.php or config_override.php files.

    Thanks!

  3. peidemiller member avatar

    peidemiller Verified Purchase

    4 years ago

    Here's the data. I can email you the files if it helps:

    config.php:
    'site_url' => 'http://crm.mpacksystems.com/crmcom',
    host_name not present in config.php.

    config_override.php:
    Neither present.

    Log:
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::before_save
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:UPDATE job_queue
                        SET assigned_user_id='1',name='SugarChimp',date_modified='2014-07-01 07:00:01',scheduler_id='93f36a1b-bf54-4230-fbc9-53ada8879fef',execute_time='2014-07-01 06:55:00',status='running',resolution='queued',message=NULL,target='function::SugarChimp',data=NULL,requeue=0,retry_count=NULL,failure_count=NULL,job_delay=0,client='CRONcf5593db331e674a56a3364cadc5b768:13451',percent_complete=NULL
                         WHERE job_queue.id = '531e96b8-1e7f-4c64-f358-53b25b657452' AND deleted=0
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.01293683052063
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::after_save
    Tue Jul 1 00:00:03 2014 [13451][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] ----->SchedulersJob calling function: SugarChimp
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Resolving job 531e96b8-1e7f-4c64-f358-53b25b657452 as failure: Cannot call function: SugarChimp
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::job_failure
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Loading Preferences DB Patrick Eidemiller
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:SELECT contents FROM user_preferences WHERE assigned_user_id='1' AND category = 'global' AND deleted = 0
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.00060796737670898
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] Formatting correction: SchedulersJobs->failure_count had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::before_save
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:UPDATE job_queue
                        SET assigned_user_id='1',name='SugarChimp',date_modified='2014-07-01 07:00:01',scheduler_id='93f36a1b-bf54-4230-fbc9-53ada8879fef',execute_time='2014-07-01 06:55:00',status='done',resolution='failure',message='Cannot call function: SugarChimp\n',target='function::SugarChimp',data=NULL,requeue=0,retry_count=NULL,failure_count=1,job_delay=0,client='CRONcf5593db331e674a56a3364cadc5b768:13451',percent_complete=NULL
                         WHERE job_queue.id = '531e96b8-1e7f-4c64-f358-53b25b657452' AND deleted=0
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.0077600479125977
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::after_save
    Tue Jul 1 00:00:03 2014 [13451][1][ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php
    Tue Jul 1 00:00:03 2014 [13451][1][FATAL] Job 531e96b8-1e7f-4c64-f358-53b25b657452 (SugarChimp) failed in CRON run
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Get One: |SELECT id FROM job_queue WHERE execute_time <= '2014-07-01 07:00:01' AND status = 'queued' ORDER BY date_entered ASC|
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Limit Query:SELECT id FROM job_queue WHERE execute_time <= '2014-07-01 07:00:01' AND status = 'queued' ORDER BY date_entered ASC Start: 0 count: 1
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:SELECT id FROM job_queue WHERE execute_time <= '2014-07-01 07:00:01' AND status = 'queued' ORDER BY date_entered ASC LIMIT 0,1
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.0002589225769043
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::before_retrieve
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Retrieve SchedulersJob : SELECT job_queue.* FROM job_queue WHERE job_queue.id = '39043c99-61be-811e-62b3-53b25c3480c5' AND job_queue.deleted=0
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Limit Query:SELECT job_queue.* FROM job_queue WHERE job_queue.id = '39043c99-61be-811e-62b3-53b25c3480c5' AND job_queue.deleted=0 Start: 0 count: 1
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:SELECT job_queue.* FROM job_queue WHERE job_queue.id = '39043c99-61be-811e-62b3-53b25c3480c5' AND job_queue.deleted=0 LIMIT 0,1
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.00027203559875488
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::after_retrieve
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:UPDATE job_queue SET status='running', date_modified='2014-07-01 07:00:01', client='CRONcf5593db331e674a56a3364cadc5b768:13451' WHERE id='39043c99-61be-811e-62b3-53b25c3480c5' AND status='queued'
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.0058708190917969
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] Formatting correction: SchedulersJobs->date_entered had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] Formatting correction: SchedulersJobs->date_modified had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] Formatting correction: SchedulersJobs->execute_time had formatting automatically corrected. This will be removed in the future, please upgrade your external code
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::before_save
    Tue Jul 1 00:00:03 2014 [13451][1][DEPRECATED] SugarBean.php: preprocess_fields_on_save() is deprecated
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query:UPDATE job_queue
                        SET assigned_user_id='1',name='Check Inbound Mailboxes',date_modified='2014-07-01 07:00:01',scheduler_id='388a5cd0-d78e-4bb3-f64b-52214fe44fbe',execute_time='2014-07-01 07:00:00',status='running',resolution='queued',message=NULL,target='function::pollMonitoredInboxes',data=NULL,requeue=0,retry_count=NULL,failure_count=NULL,job_delay=0,client='CRONcf5593db331e674a56a3364cadc5b768:13451',percent_complete=NULL
                         WHERE job_queue.id = '39043c99-61be-811e-62b3-53b25c3480c5' AND deleted=0
    Tue Jul 1 00:00:03 2014 [13451][1][INFO] Query Execution Time:0.012682914733887
    Tue Jul 1 00:00:03 2014 [13451][1][DEBUG] Hook called: SchedulersJobs::after_save
    Tue Jul 1 00:00:03 2014 [13451][1][ERROR] Unable to load custom logic file: include/Su

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi again, I wanted to check-in on this. Were you able to get around the installation issues?

    If you're still having issues and still interested in the integration, we may need to setup a screenshare to see what's going on here.

    Just let me know how you'd like to proceed. Thanks!

  5. PatrickEidemiller member avatar

    PatrickEidemiller

    4 years ago

    Hi, not resolved.
    Love to get it fixed, let me know when we can do a screen share.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      I'm going to reach out via email to get more information and we can setup a time to screenshare. Thanks!

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Closing this case. We were able to resolve the issue. For some reason on install the Scheduler Extension file was not rebuilt properly. After correcting this, everything started syncing.

    Thanks Patrick!

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