Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#618 - Mailchimp Subscriber not updating after changes made in Sugar
Hello,
I have successfully mapped all fields and everything sync when the contact is initially added into Sugar. However, if I change any of the fields, nothing is updated in Mailchimp. I'm not using any dropdown lists, they are Text Fields.
Thanks, Stephen
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9 years ago
Hi Stephen, whenever the changes are made on the Sugar side it is put in a queue to be processed. Every 5 minutes the queue is processed by the SugarChimp scheduler.
Are you sure the SugarChimp scheduler is active?
If so, now that some time has passed do you see the updates in MailChimp?
If no, are there any errors in the sugarcrm.log file?
If this doesn't get us anywhere, let me know and we can setup a time for a quick screenshare to get it all straightened out for you.
Thanks!
9 years ago
Hi there, I just wanted to check-in on this.
Were you able to get everything working?