by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#618 - Mailchimp Subscriber not updating after changes made in Sugar

Closed Bug? created by stephen1 5 years ago

Hello,

I have successfully mapped all fields and everything sync when the contact is initially added into Sugar. However, if I change any of the fields, nothing is updated in Mailchimp. I'm not using any dropdown lists, they are Text Fields.

Thanks,
Stephen

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Stephen, whenever the changes are made on the Sugar side it is put in a queue to be processed. Every 5 minutes the queue is processed by the SugarChimp scheduler.

    Are you sure the SugarChimp scheduler is active?

    If so, now that some time has passed do you see the updates in MailChimp?

    If no, are there any errors in the sugarcrm.log file?

    If this doesn't get us anywhere, let me know and we can setup a time for a quick screenshare to get it all straightened out for you.

    Thanks!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Hi there, I just wanted to check-in on this.

      Were you able to get everything working?

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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