by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#578 - Problem syncing updated merge field

Closed Bug? created by homer 8 years ago

In SugarCRM, we have a drop-down field 'status_c' in our Contacts. This is being mapped to a drop-down field 'Contact Status' in 'Sugar-Contacts-APP+WEB'. When the field is updated in SugarCRM, it is not being updated in MailChimp.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 years ago

    Hi Homer, a couple things to cover first:

    1) Did you follow these instructions to setup your field mapping? https://www.sugaroutfitters.com/docs/SugarChimp/sync-custom-fields

    2) Is your Sugar Scheduler running properly? In Admin, scroll to the Sugarchimp section, click "Health Status". It should look something like this: https://www.dropbox.com/s/aaq1x5v5gmpikoq/Screenshot%202014-05-27%2011.33.12.png

    Does it say your scheduler is active? Has it run recently?

    Let me know what you find. If everything checks out here, we can setup a screenshare to take a closer look. Thanks!

    • homer member avatar

      homer

      8 years ago

      1. Yes
      2. Yes
    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      8 years ago

      Thanks for the quick response. I'll reach out via email to setup a call/screenshare. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    8 years ago

    We were able to resolved this case over email. Closing the case for now! :)

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