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#578 - Problem syncing updated merge field

Closed Bug? created by homer 4 years ago

In SugarCRM, we have a drop-down field 'status_c' in our Contacts. This is being mapped to a drop-down field 'Contact Status' in 'Sugar-Contacts-APP+WEB'. When the field is updated in SugarCRM, it is not being updated in MailChimp.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Homer, a couple things to cover first:

    1) Did you follow these instructions to setup your field mapping? https://www.sugaroutfitters.com/docs/SugarChimp/sync-custom-fields

    2) Is your Sugar Scheduler running properly? In Admin, scroll to the Sugarchimp section, click "Health Status". It should look something like this: https://www.dropbox.com/s/aaq1x5v5gmpikoq/Screenshot%202014-05-27%2011.33.12.png

    Does it say your scheduler is active? Has it run recently?

    Let me know what you find. If everything checks out here, we can setup a screenshare to take a closer look. Thanks!

    • homer member avatar

      homer

      4 years ago

      1. Yes
      2. Yes
    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Thanks for the quick response. I'll reach out via email to setup a call/screenshare. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    We were able to resolved this case over email. Closing the case for now! :)

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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