by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#546 - New installation, works only partially

Closed Installation created by info23 9 years ago

Hello, I've just installed Sugarchimp 7.0.7 with SugarCRM professional 6.7.5, for the 30 days trial. I can now see the Sugarchimp module in my target lists, and I can synchronize my target lists with Mailchimp. But that's all that works. There is no subscriber information available with the contacts (I enabled the connectors, like explained in the guide), and I don't see any information from Mailchimp in Sugar.

So for now on, I have only one way sync. from Sugar to Mailchimp.

For info, when I'm on the Sugarchimp health status page, there is a Sugarchimp entry in my top menu, and when I click on it it opens a page with an error popup saying "There was an error processing your request, please try again at a later time." and with a message at the bottom saying "If this error persists, please have your administrator disable Ajax for this module"

Thank you for your help Patrick

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 years ago

    Sorry for the issues Patrick. It was nice chatting with you via Skype.

    I'll let you know as soon as we get this resolved. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 years ago

    I wanted to follow up on this case. We were able to solve the issue.

    The connectors were not showing because the 'full_name' field was not displayed on the customers detail view for contacts. This was simply fixed by going to Admin > Connectors > Field Mappings and changing the mapped field from 'full_name' to 'first_name' (or any other field that was being displayed on the detail view).

    Thanks again Patrick for using SugarChimp!

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