by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#546 - New installation, works only partially

Closed Installation created by info23 5 years ago

Hello, I've just installed Sugarchimp 7.0.7 with SugarCRM professional 6.7.5, for the 30 days trial.
I can now see the Sugarchimp module in my target lists, and I can synchronize my target lists with Mailchimp.
But that's all that works. There is no subscriber information available with the contacts (I enabled the connectors, like explained in the guide), and I don't see any information from Mailchimp in Sugar.

So for now on, I have only one way sync. from Sugar to Mailchimp.

For info, when I'm on the Sugarchimp health status page, there is a Sugarchimp entry in my top menu, and when I click on it it opens a page with an error popup saying "There was an error processing your request, please try again at a later time." and with a message at the bottom saying "If this error persists, please have your administrator disable Ajax for this module"

Thank you for your help
Patrick

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Sorry for the issues Patrick. It was nice chatting with you via Skype.

    I'll let you know as soon as we get this resolved. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    I wanted to follow up on this case. We were able to solve the issue.

    The connectors were not showing because the 'full_name' field was not displayed on the customers detail view for contacts. This was simply fixed by going to Admin > Connectors > Field Mappings and changing the mapped field from 'full_name' to 'first_name' (or any other field that was being displayed on the detail view).

    Thanks again Patrick for using SugarChimp!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "The team is always proactive in assisting with any questions. Keep up the great work! Great product and great support!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.