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#487 - Owner of SugarChimp - One and Two Way Sync not working

Closed General Question created by joecap1 5 years ago

I have the app installed in Sugar Community Edition. I have everything setup properly (at least I think I do). I created a Target List in Sugar, added Targets, Contacts, and Leads……I have the scheduler configured in Sugar. I even added a cron job in cpanel at the domain (insuringincome.com).

I am not seeing one way or two way syncing. Please help. Thanks.

  1. joecap1 member avatar

    joecap1

    5 years ago

    Well….when I say owner, I mean that I bought a copy in the past of course.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hello, it looks like your license expired a few months ago. I show you purchased a 1 year license of SugarChimp back in May 2012. The reason it is not working is because the license key is expired.

    You have a couple options to activate your license:

    1) Go to your orders (login with user joecapone, use the forgot password tool if you need to), click on "Purchase History", click on "Update Payment Information". After giving your new payment information, it will charge you for a new year license and your key will be activated.

    2) Or you can start a new trial and get a new license key. Either way will work, but payment information is required.

    Let me know if you need anything getting the license activated. Thanks!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi again, I just wanted to check-in on this. We've released a new version of SugarChimp that solves all of these issues.

    Do you still need help getting things setup?

    Thanks!

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