#4750 - Bad syncs for SugarChimp
I open this case to report some drawbacks and probably anomalous behavior for SugarChimp.
For customer Zanasi it was observed that the plugin syncs data from Mailchimp to SugarCRM despite SugarCRM to Mailchimp sync is set.
This action means that, every time the scheduler is activated, the data loaded in a Prospect List/Target List is reset to zero, creating difficulties in managing campaigns
To solve this case, the synchronization is forced from SugarCRM to Mailchimp, so that the Prospect List synchronizes the data with the connected Mailchimp Audience.
After the described action it is noted that: - the data is uploaded again to the prospect list, - the scheduler synchronizes data correctly to Mailchimp - the data present in the prospect list are not reset.
If after days you need to enter new contacts, the following has been observed: - new contacts/data are added to the prospect list - the scheduler synchronizes the data - Mailchimp Audience increases the number of contacts contained - in the prospect list the number of data present is reduced as if the SugarChimp plugin was trying to empty the list itself.
For this reason I ask the following: - can the plugin empty the prospect list used despite the sync from both Sugar to Mailchimp? - after days, is it correct that if I insert new contacts on an already used prospect list it tends to empty while in the Mailchimp Audience it is observed that there are more elements?
I report some information about the versions - SugarCRM Version: 11.0.4 Professional - SugarChimp Version: 11.0.0a - SugarChimp Edition: professional
Of course, I ask you to indicate which elements need to be integrated in order to allow the relative analyses
Best Regards Sergio Schirone