#4696 - URGENT - Subscription has expired and payment failed BUT Key is valid and active
We have a critical issue with a customer. They have payed but they can't use your connector.
When the try to validate the license key they get the following error:
SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array
[status] => error
[message] => The SugarChimp SugarOutfitters license failed to validate:
Subscription has expired and payment failed. Update payment information on
SugarOutfitters to continue usage.
[error_type] => license )
But if SugarOutfitters checks their profile everything is fine: Key is valid and active.
Please, could you tell me which is the problem? And which additional information you need? Because it's a public case, I wan't to add sensitive information. They have payed but they can't use your connector so this is very urgent. The customer has checked everything. We've cheched everything, aslo Sugaroutfitters so please, we need a solution asap.
Thanks a lot and regards
Beatriz Reviejo Project Lead at redk Spain