by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4629 - Uninstallation Error

Closed Bug? created by stevek1 2 months ago

Hello,

We are having significant issues uninstalling SugarChimp 9.1.0a from our SugarCRM 10.0.2 Professional environment. When uninstalled or disabled through the module loader, our users receive 500 errors when trying to create or save a number of different records. I have been able to find many different SugarChimp code files left over after the uninstallation process, as well as the database tables never having been removed.

I have read over material recommending installation of the newest version before uninstallation, but as we do not have an active subscription I do not believe we currently have access to the download for that file.

Please advise.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Happy to help. Yes, I would usually recommend installing the latest version and trying the uninstallation process again.

    I'm sending you a quick email with a link to the latest version to the address on file. 

    Please let me know if you have any further trouble.

    Best, Heidi

    • stevek1 member avatar

      stevek1

      2 months ago

      Hello Heidi,

      I do not believe I have received an email yet. Also, will this updated version be compatible with SugarCRM 10.0.2?

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi there,

    Yes, the version is compatible with Sugar 10.0.2. Hm, interesting. It sounds like my email didn't come through. Can you try emailing us at mailchimp@fanaticallabs.com and I'll reply directly to you there?

    Thanks!
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    one month ago

    Just wanted to quickly check in with you. I had replied to your email but hadn't yet received a response so I wanted to ensure you got it. 

    If you are still having an issue, feel free to reply back to that email or send us a new one at mailchimp@fanaticallabs.com.

    Thanks, Heidi

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