SugarChimp

by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4629 - Uninstallation Error

Closed Bug? created by stevek1 2 years ago

Hello,

We are having significant issues uninstalling SugarChimp 9.1.0a from our SugarCRM 10.0.2 Professional environment. When uninstalled or disabled through the module loader, our users receive 500 errors when trying to create or save a number of different records. I have been able to find many different SugarChimp code files left over after the uninstallation process, as well as the database tables never having been removed.

I have read over material recommending installation of the newest version before uninstallation, but as we do not have an active subscription I do not believe we currently have access to the download for that file.

Please advise.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help. Yes, I would usually recommend installing the latest version and trying the uninstallation process again.

    I'm sending you a quick email with a link to the latest version to the address on file. 

    Please let me know if you have any further trouble.

    Best, Heidi

    • stevek1 member avatar

      stevek1

      2 years ago

      Hello Heidi,

      I do not believe I have received an email yet. Also, will this updated version be compatible with SugarCRM 10.0.2?

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hi there,

    Yes, the version is compatible with Sugar 10.0.2. Hm, interesting. It sounds like my email didn't come through. Can you try emailing us at mailchimp@fanaticallabs.com and I'll reply directly to you there?

    Thanks!
    Heidi

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Just wanted to quickly check in with you. I had replied to your email but hadn't yet received a response so I wanted to ensure you got it. 

    If you are still having an issue, feel free to reply back to that email or send us a new one at mailchimp@fanaticallabs.com.

    Thanks, Heidi

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5

    This Add-On doesn't support the latest Sugar version!

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