by Fanatical Labs

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#4555 - Mailchimp activity not showing up + accounts dashlet

Closed Bug? created by giovanni.vendraminetto 2 months ago

Dear support,

I have two situations that I need to fix for our customer.
1) The module Mailchimp activity is not being populated even though we have already sent a first newsletter, the module is just empty (Sugar version PRO 8.08) (SugarChimp version 11.0.0a)
2) The dashlet in the accounts module showing the related records activity says Fetching Mailchimp Activity Data. . .

Could you please help me?

Thanks,
Giovanni

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Hi Giovanni,

    Thanks for reaching out.

    1. Can you confirm what plan you have for SugrChimp? You can see this by navigating to the Health Status page. Additionally, can you tell me how long ago you sent the newsletter campaign? It's worth noting that campaign activity may take up to 24 hours to display in the Mailchimp Activity subpanel or module.
    2. Can you send along a copy of the logs (instructions noted below) as well as a screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

    3. From Sugar Admin, click System Settings

    4. Click View Log at the bottom of the page
    5. Click All at the top of the page
    6. Copy/paste the text that appears into a .txt file to mailchimp@fanaticallabs.com

    Thanks for your help in troubleshooting!

    Best,
    Heidi

    • giovanni.vendraminetto member avatar

      giovanni.vendraminetto

      2 months ago

      Hi Heidi,

      1) professional. The campaign was sent on July 2nd.
      2) Unfortunately the log shows data only for today and there is no reference to SugarChimp

      Kind regards
      Giovanni

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Thanks, Giovanni. Can you also send along a screenshot of the Health Status page to mailchimp@fanaticallabs.com? Additionally, can you tell me if the dashlet shows activity on the contact, target, or lead level?

    Let's go ahead and put SugarChimp into debug mode to get some further logs.

    1. From within Sugar Admin, navigate to the Health Status page.
    2. Right-click anywhere on the page and select Inspect. Switch to the Console tab, and then paste
      SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/debug'),{},{});
    3. Navigate to an account record to attempt to view the dashlet
    4. Send over the Sugar logs.
    5. When completed, you can return the logger level to normal by pasting the following into the Console tab:SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/logger/normal'),{},{});

    Thanks,
    Heidi

  3. giovanni.vendraminetto member avatar

    giovanni.vendraminetto

    2 months ago

    OK sent.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 months ago

    Just wanted to quickly follow up here to note that it appears the integration wasn't fully installed. Once installed, these issues no longer appear.

    Thanks for troubleshooting and please let us know if you have any further trouble!

    Best,
    Heidi

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