by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#4546 - Unsubscribe from one Audience, but not the other(s)

Closed General Question created by Marco Moen Verified Purchase 3 months ago

Hi, we have setup SC for one of our customers. They planned to use more than one Audiences in MC. If a contact unsubscribes the SC sync will set opt-out to True in Sugar. However, this contact should still receive mails for other mailings (other Audiences). What is best practice here?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 months ago

    Hi Marco,

    Happy to help. We recommend having as few lists as possible in order to prevent issues like this and to prevent Mailchimp from over-charging. Here is more information about the benefits of having a single master list: An alternative to multiple lists is to set up one list with groups which manage the types of communication the contact wants to receive. Mailchimp recommends this approach to manage contact preferences:

    However, if they still want to proceed with having multiple audiences with duplicate emails, you can adjust SugarChimp's 'globaloptout' configuration. More information on the options for updating this and the steps to do so can be found here:

    If you have questions or your customer would like to brainstorm the best way to set up their lists, please let us know and we're happy to help ensure they have what they need to be successful.


This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Hi there! I just wanted to drop a note and tell you that Chad Hutchins is a GREAT guy! He really helped me get setup with you guys and made it very..." - MNGHLLC

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.