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#4475 - Reports based on Mailchimp Activity do not show any data

Closed Bug? created by Toradex AG Verified Purchase 3 months ago

Hi Team,

We are able to see the MailChimp activities in the side dashlet in the detail records, but, if we generate a report based on the Mailchimp Activities module we do not see any data. We are on a basic plan. Is the plan restricting our visibility to data in the reports?

Thank you
Swetha More

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 months ago

    Hi Swetha,

    Thanks for reaching out. The ability to use reporting to pull Mailchimp data within Sugar is available on the Professional or Ultimate plans. The Basic plan will display the data within the dashlet, but does not sync the data to Sugar in order to make it visible within reporting.

    If you'd like to upgrade, you can do so using the steps below: https://fanaticallabs.zendesk.com/hc/en-us/articles/360020084332-Upgrading-Plans

    Thanks,
    Heidi

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  • "SugarChimp is working great. We're able to sync all of our lists and subscriber fields between MailChimp and SugarCRM. SugarChimp Support also did a great job supporting us as we were setting everything up."

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