by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

Free Trial

By clicking you consent to share your profile with the developer

#4470 - Unexpected Sugar Contact Updates via SugarChimp

Closed Bug? created by fredlee a year ago

Hi Folks,

We recently experienced an issue where almost all of our Contact emails were set to Opt-Out by the SugarChimp integration.

The odd thing is that we don't have any target lists configured to sync between the two systems. Any ideas on what event may have triggered this?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. Typically opt outs that happen in bulk occur when a Mailchimp audience or list is deleted or archived. That list, when set to sync between Mailchimp and Sugar, sends updates to Sugar indicating the records should be opted out. Can you send along a full screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks! Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Heidi Fanatical Labs Support

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Support was fantastic. Great bit of programming and we will be using it for the foreseeable future."

    Read More Reviews