by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4470 - Unexpected Sugar Contact Updates via SugarChimp

Closed Bug? created by fredlee Verified Purchase 4 months ago

Hi Folks,

We recently experienced an issue where almost all of our Contact emails were set to Opt-Out by the SugarChimp integration.

The odd thing is that we don't have any target lists configured to sync between the two systems. Any ideas on what event may have triggered this?

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 months ago

    Happy to help. Typically opt outs that happen in bulk occur when a Mailchimp audience or list is deleted or archived. That list, when set to sync between Mailchimp and Sugar, sends updates to Sugar indicating the records should be opted out. Can you send along a full screenshot of the Health Status page to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks!
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 months ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks,
    Heidi
    Fanatical Labs Support

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