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#4468 - MailChimp Import Update not synced to SuiteCRM

Closed Bug? created by Invera Corp Verified Purchase a year ago

Hi guys, I exported 2K emails from MC to CSV, and updated a single field on all records. Imported back into MC as an update to existing contacts. The updated field on the 2k contacts did not sync back to SuiteCRM. Any ideas? Thanks.

  1. rayv member avatar

    Invera Corp Verified Purchase

    a year ago

    Just to add, when I manually updated a single record in MC, it did sync to CRM.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. Data imported into Mailchimp isn't able to automatically sync to Sugar. Instead, you can queue a manual re-sync from Mailchimp to Sugar to get those values into Sugar. To do this, you can follow the steps below:

    1. From within Sugar Admin, navigate to Field Mapping
    2. For all fields except the field you would like to update, select "Do Not Sync" from the drop-down, as shown here: https://d.pr/i/WNqp7K (this will make sure that any data that might not be up to date in Mailchimp is not synced to Sugar.)
    3. Click "Continue"
    4. Using the "Re-sync Options" drop-down, select "Queue Re-sync from Mailchimp to Sugar"
    5. Click "Save Mapping & Start Re-sync"

    Alternatively, you can also import the data directly to Sugar using their import feature. More information about that can be found here: https://docs.suitecrm.com/user/introduction/user-interface/record-management/

    Please let me know if you have any questions.

    Best, Heidi

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