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#4437 - Some issues with uninstall

Closed Bug? created by ghm101 about a year ago

Hi We have an instance of SugarCRm running here wstj.symphony-crm.com

It used to have a demo key of Sugarchimp running v9.2.2c, however we uninstalled the some time ago.
This key was obtained as a demo key under my colleagues account (Brian.coventry:whysymphony)

Just now we are trying to upgrade this instance to CRM V10 and noticing a few issues and logs in the file - to do with an incomplete uninstall of sugarchimp.

I have tried reinstalling the 9.2.2c zip and uninstalled it but we still have many sugarchimp files in the site.

What steps do you suggest for a clean uninstall?
PS we are running an IIS\MSSQL stack.

Regards
Greg

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Hi Greg,

    Thanks for reaching out. This issue most commonly occurs when SugarChimp isn't able to be fully installed. You can review required permissions here: c/en-us/articles/360016251832-Common-SugarChimp-Installation-Issues

    If that doesn't resolve the issue and allow you to fully install and uninstall, can you send along your Sugar log and PHP log to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks,
    Heidi

  2. briancoventry member avatar

    Symphony

    about a year ago

    Hi Heidi,

    I was wondering if a newer version of the module would be useful to Install then uninstall?.... we have 9.2.2c.

    Would you be able to send an updated module zip file?

    Regards
    Greg

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Hi Greg,

    I just sent you an email with the latest version linked. Let me know if you don't get it.

    Best,
    Heidi

    • briancoventry member avatar

      Symphony

      about a year ago

      Hi Heidi

      Could I ask you to send the email again to greg.mackey@whysymphony.com?

      Thanks

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Just sent it again for you. If you don't get it, can you send an email to mailchimp@fanaticallabs.com and I can reply to that as well?

    Thanks!
    Heidi

  5. briancoventry member avatar

    Symphony

    about a year ago

    An Uninstall and reinstall has fixed it, thanks

    Thanks Heidi

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    about a year ago

    Wonderful.

    Let me know if you need anything further.

    Best,
    Heidi

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