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#4406 - Unable to upload the latest sugarchimp version package

Closed Installation created by Toradex AG Verified Purchase 2 years ago

Hi, We are currently on SugarChimp version 9.2.2.c and now trying to upgrade to 10.1.0. When I upload the zip file in module loader, the system throws an error stating it is an Invalid Package We are version 10.1.0 of Sugar.

Could you please give some suggestion about what could be wrong. Thanks.

Thanks Swetha

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Swetha,

    We have found a known issue with SugarCRM version 10.1.0 which is not allowing our package to install correctly. We are working diligently with SugarCRM to address this issue so we can get the package working for you.

    If you are hosted by Sugar (SugarOndemand), can you please let us know your subdomain so we can relay that information to SugarCRM? If you would like to keep that information more private, then you can email us at mailchimp@fanaticallabs.com and include this ticket # in your subject. Either way, we will let you know as soon as we have an update on when this package will be ready.

    Kind Regards, Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello again Swetha,

    I wanted to let you know that we were able to work out the issues with the 10.1 installation failing. You can download the new SugarChimp 10.1.1 package from your orders page, or directly from the link here: https://www.dropbox.com/s/pnlo7qs26z0j164/SugarChimp-10.1.1-for-SugarCRM.zip?dl=1

    This should let you install the packagewithout issues going forward. If you have any questions or concerns, feel free to reach back out here. I will leave the case open for a few days until I know you've installed.

    Kind Regards,

    Jon

    • Toradex member avatar

      Toradex AG Verified Purchase

      2 years ago

      Thank you Jon . The package works now. You can close this issue.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    I am glad to hear it is working. I will close this case out for now, but you can always respond here or create a new case if you run into anything else.

    Cheers! Jon

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello Swetha,

    In our haste to get a working package to you, we failed to find a bug that caused problems when creating a new sync with Mailchimp. We have addressed this issue in our latest package which can be download from your Orders page, or directly from the link here: https://www.dropbox.com/s/9g1vp64235yohoz/SugarChimp-10.1.1-for-Sugar789.zip?dl=1

    I apologize for any confusion, please let us know if you run into any other trouble.

    Kind Regards, Jon

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello there,

    We haven't heard from you regarding the issue in a few days. Is there anything we can help with?

    Let me know how I can help.

    Thanks, Jon Fanatical Labs Support

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