by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4374 - SugarChimp not updating fields that were updated in Sugar After the sync

Closed Bug? created by info101 Verified Purchase a year ago


We have synced a list of contacts via SugarChimp into MailChimp and it worked out great after getting some help from your support, however, we are having another issue now where we have a field called Market Segment which is mapped and some of the records we synced originally did not have a value on that field. We went ahead and updated the Market Segment in Sugar for those contacts and re ran a sync between Sugar and SugarChimp, We checked MailChimp several times over the last two days and those contacts still do not have a Market Segment value in MailChimp. Any Ideas?

Karim Mahdi (On behalf of Rice Engineering)
Phone: 4033977999

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Karim,

    I saw you also emailed, so I've responded there. I'm including the steps below from that email, as well:

    1. From within Sugar Admin, navigate to SugarChimp's Health Status page
    2. Queue a re-sync from Sugar to Mailchimp (using the drop-down at the bottom of the page)
    3. After the scheduler runs, change the /health-status portion of the URL to /adminbatches
    4. Click Show along the left-hand side and see if you have any errored operations
    5. For any errors, click Download Link and send the file that downloads as a reply to this email (if they all have errors, you can just send along a few via a reply to your email.)

    Please let me know if you have any trouble.


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