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#4321 - Installation breaks Quotes list items Sugar 8

Closed Bug? created by awomack a year ago

Upon installation of the module and getting the all green for the installation process, the Quotes records cannot load up their quoted line item list and sometimes nothing else in the record. Have there been reports of this in the past? If so, what were popular fixes? I can provide more information if needed in emails.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for reaching out. We haven't heard any other reports of this issue and the integration shouldn't impact the Quotes module. Can you try running a Quick Repair and Rebuild (directions found here: https://support.sugarcrm.com/Knowledge_Base/Troubleshooting/Performing_a_Quick_Repair_and_Rebuild/) to see if the issue still happens? If so, can you send along your Sugar Logs so I can take a closer look? The steps for gathering these are below:

    1. From Sugar Admin, click System Settings
    2. Click View Logs at the bottom of the page
    3. Click All. Copy/paste what appears into a .txt file and send it over to us at mailchimp@fanaticallabs.com

    Thanks for your help in troubleshooting.

    Best,
    Heidi

    • awomack member avatar

      awomack

      a year ago

      I've done the repair/rebuild but I will again just to be sure. I know I didn't provide much, and was just giving a quick ask if this has happened elsewhere due to it confusing me with it affecting the Quotes module. I'll get the sugarlogs for you as soon as possible.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for this response. Yes, the logs should give us more insight into what's happening and help us determine the underlying issue.

    Thanks,
    Heidi

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