#4288 - Sugar search function not finding records
We submitted a case to SugarCrm about the search function not finding records. Their response was they have seen cases like this before where when a record is saved, it is not updated in the index. In a few of the cases they found that custom logic hooks running on the affected modules were to blame. They looked at Leads, Contacts, and Accounts and each one of those modules has a similarity; each one has logic hooks installed for SugarChimp. Their theory is that these SugarChimp hooks are interfering with the stock Elasticsearch hooks and preventing records from being properly indexed. They recommended re-indexing which which we did on Dec 6 and have not had the problem again as of today. However, the fix seems to only last a few days. SugarChimp 9.2.2c is installed.