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#4270 - Title Alliance SugarChimp Upgrade in preparation for Sugar 9.2.0 upgrade

Closed Installation created by Ticomix, Inc a year ago

Hello,

We have a common customer, Title Alliance, who needs their SugarChimp upgraded so they can be upgraded to Sugar 9.2.0. I am told that they have purchases top of the line SugarChimp which includes installation and support but the guys who told me that lie all the time. Sales folks you know! ☺

Anyway, if that is the case then how do we proceed.? Can you get with Title Alliance and schedule the update? If it is not covered in their current contract can you send me instructions on how to do it. If I remember correctly you simply uninstall the package and then reinstall the new one but things may have changed or I may misremember. I'm old and forgetful.

Thanks and hope to hear from you soon,

-pat

  1. ticomix member avatar

    Ticomix, Inc

    a year ago

    Also I noticed this shows that I am from Ticomix, Inc but I now work for W-Systems. Ticomix sold off their CRM division.

    -pat

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hi Pat,

    Happy to help! I do see they have the Ultimate version which includes assistance in installing the latest version. Looking at their account, however, I show SugarChimp 9.2.2 was just recently installed already (which is the latest version) so you may already be good to go here.

    If you do need help with installing, what we typically recommend is scheduling a time to screenshare with someone who has Admin access to SugarCRM and we'll walk through installing the integration together. Our calendar can be found here: https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Installation is also pretty straight forward, if someone wanted to try on their own. I'm including instructions below:

    https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp

    Let me know if you do need to schedule some time! We're happy to help anytime.

    Best,
    Heidi

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